Solution Engineer, CS and CX

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Are you insatiably curious, fired-up about customer experience, and itching to solve business challenges in today’s AI-powered world?

Join Microsoft as a high performing Dynamics 365 Sales, Service & Contact Center Solution Engineer—and bring your Power Platform and Copilot Studio super-skills. Here, you’ll push the limits of what’s possible, crafting next-generation customer-engagement solutions that deliver real-world impact. Collaboration, creativity, and continuous learning aren’t just encouraged its what we do.

Dynamics 365 Customer Experience is one of Microsoft’s fastest-growing clouds, spanning Sales, Customer Service, Digital Contact Center, and Customer Insights. Paired with the low-code agility of Powerplatform and Copilot Studio, and the rest of the Power Platform toolkit, these tools empower organizations to connect with customers in smarter, faster, more connected ways.

Required Qualifications

• 2–4 years of experience in technical pre-sales, solution architecture, or consulting roles.
• 5+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experienc
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR equivalent experience

Preferred Qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
  • OR equivalent eexperience
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Azure Virtual Desktop, Endpoint Management, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, etc.)

• Be the trusted advisor. Guide enterprise customers through secure, scalable solution designs that fuse Dynamics 365 apps with Copilot Studio conversational AI and end-to-end Power Platform automation.

• Lead hands-on engagements. Orchestrate proofs of concept, demo's, and architecture workshops that turn tech theory into contact-center reality.

• Accelerate transformation. Migrate legacy CRMs, IVRs, and home-grown apps onto Dynamics 365 and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.

• Craft intelligent experiences. Use Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.

• Influence product direction. Feed frontline learnings back to engineering so Dynamics 365 and Copilot Studio continue to delight customers.

• Align to our customers solve business problems for our largest customers across multiple industries.