Technical Solution Manager
Microsoft
Technical Solution Manager
San Jose, San José, Costa Rica
Save
Overview
Microsoft Business Operation’s mission is to make it easy to do business with Microsoft and to deliver innovative and efficient operational solutions that create great customer experiences. Our charter is to launch, transact, and improve processes. If you are customer obsessed, inspired by the challenges of working on complex assessments for project and product launches, and looking to drive partner improvements in the delivery of Microsoft Software products, then we invite you to learn more about Microsoft Business Operations.
We, at Microsoft’s Consumer Operations group, support our OEM and Digital Retail partners to both build devices using Microsoft Software and Services and deliver software products to end-users. Whether it’s the latest generation Copilot+ PC or the latest Xbox Games, we help deliver the amazing experience from Microsoft, empowering people to do more.
Are you a team player who loves having a significant, positive business impact? Are you motivated and decisive? Do you enjoy using your creativity to collaborate with others to take on and solve complex challenges? If your answer to these questions is a resounding YES, then Consumer Operations is the place for you and will enable you to reach your potential and achieve amazing results.
Microsoft Consumer Operations is looking for an Order and Fulfillment Technical Solutions Manager.
The Consumer Operations Order and Fulfillment team is responsible for managing and optimizing Microsoft’s physical and digital supply chains for Device and Retail Partners. The team’s primary role is to manage the supply of Microsoft IP to partners who in turn either manufacture devices with Microsoft Software and Services or sell directly to end-users.
We are looking for a technical solutions manager to continue to lead and drive the digital transformation of the Supply Chain.
Qualifications
Basic Qualifications
- Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field OR equivalent experience
- Fluency to read, write and speak in English language
Preferred Qualifications
- Master's Degree in Business, Project Management, Computer Science, Management Information Systems, Engineering, or related field OR Bachelor's Degree in Business, Project Management, Computer Science, Management Information Systems, Engineering, or related field AND internship to 2+ years experience in project management, operations, or engineering OR equivalent experience
- Experience in a multi-national shared service or similar environment with relevant experience within a supply chain or device/component/manufacturing entity
- Strong technical fundamentals around IT systems and transactional processes and ability to quickly grasp new technologies, systems, and digital tools
- Strong capacity for leading change, dealing with ambiguity and building creative solutions
- Successful record of dealing with complex organization through influence and collaboration
- Demonstrated strategic thinking resulting in forward-looking solutions to business opportunities
- Project Management Professional (PMP) certification or equivalent
- Continuous Improvement certification, Lean Six Sigma certification, or equivalent
- Change Management certification (e.g., Prosci Certification)
#EiP
Responsibilities
The selected candidate will be responsible for:
- Working with the Order and Fulfillment Leadership Team to evolve and refine our ongoing digital capabilities
- Conducting cross functional assessments to build solutions that meet both Microsoft and Partners’ needs
- Applying data-driven methodologies to efficiently manage initiatives, drive prioritization while ensuring optimization throughout the process
- Executing on in-flight transformation projects as the Order and Fulfillment subject matter expert and the E2E solution architect
- Ownership and responsibility for managing a key process area within the supply chain and conducting end to end operations
- Working with broader Order and Fulfillment team to analyze the supply chain eco-system, understand the impact of the digital transformation on the supply chain & manufacturing
- Driving process optimization to reduce cost, complexity or improve our Partner’s experience
- Project managing various projects of varying size and scope to successful completion