Cloud Solution Architecture - Contact Center As A Service

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As a Cloud Solution Architect specialising in Dynamics 365 Finance & Operations (F&O), you’ll lead transformative cloud migrations across the Middle East and Africa. This is a rare opportunity to as the sole F&O professional in the region to drive impact through the design and integration of complex systems into the Dynamics 365 ecosystem.

You’ll work across multiple countries, delivering high-value solutions that help customers modernise legacy platforms and realise tangible ROI. With a blend of remote and on-site engagements, this role offers both flexibility and the chance to build deep relationships across diverse markets. You’ll be at the forefront of Microsoft’s AI and cloud transformation, collaborating with top-tier partners and vendors to shape the future of enterprise systems.

Find out more about our culture and values, and the environment you will be working in.

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or preferred qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
6+ years experience working in a customer-facing role (e.g., internal and/or external).
6+ years experience leading technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Use customer insights to align Business Applications solutions with business outcomes, accelerating delivery and adoption through value-based engagements and reusable IP.
Deliver technical sessions and workshops to support customer skilling, operational health, and cloud readiness.
Share customer feedback with internal Microsoft teams to drive product and service improvements.
Guide decision-makers to realise value from Microsoft technology through solution optimisation, performance efficiency, and operational excellence.
Resolve blockers preventing go-live or broad usage by applying technical, functional, and project management expertise using Microsoft best practices and IP.
Identify growth opportunities by matching customer needs with Microsoft Business Applications capabilities and value propositions.
Continuously develop skills to better support customer and Microsoft business goals.
Share expertise in communities, contribute to IP creation, and reuse assets to accelerate customer transformation.