Business Strategy Analyst - AI Business Solutions

Share job

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Do you have a passion for discovering patterns and trends in data and applying AI to shape the future of customer success? The AI Business Solutions – Customer Success team is seeking dynamic and driven Data Analysts to lead end-to-end data strategy and execution for both the Microsoft 365 Suites & Cloud & AI Endpoints and Microsoft 365 Copilot businesses. In these pivotal roles, you’ll architect and optimize data funnels that monitor, measure, and drive performance—empowering customers to unlock transformational business value through AI. If you thrive in fast-paced environments and are ready to help customers move beyond productivity gains into true AI-powered transformation, we want to hear from you.

This role will partner closely across the AI Business Solutions Customer Success Team, working with the Field Enablement, Business Architecture and Usage Excellence teams to drive success. It will also work with key partner organizations including the Specialist Sales Team (STU), Finance Leads, Data Science, AI Business Solutions Marketing, Engineering and FastTrack.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years experience in data analysis and reporting, business intelligence or Business and Financial Analysis
  • OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis
  • OR equivalent experience.
• 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Business Analytics IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Business Strategy

• Conducts market-based research on industry across TAM growth, customer demand and competitive trends. Align closely with tech strategy, finance and marketing teams on key customer trends to inform Go to Market. Learn from field leader feedback on current model friction that could be addressed through changes.

Problem Solving & Insight & Judgement

• Synthesizes findings into from research into Go to Market plan and other strategic projects. Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and partner teams to make a reality. Provide prioritization for key changes and investment needed to drive growth.

Communication

• Communicates and advocates strategy and insights to senior business leaders (e.g., Senior Directors, GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader decisions that have implications on strategy. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to senior executives to facilitate ongoing feedback loop.

Business Management

• Show command of the Usage business. Understand key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI. Lead discussions on performance monthly, taking data, field feedback and partner feedback and synthesize into a simple story for executives to understand through forums such as the Monthly Business Review.

Culture

• Role model “best team” in the world culture of our org
• Lead work with optimism, clarity and empathy
• Have accountability for driving results and always learning

Other Responsibilties:

• Embody our culture and values