Partner Customer Success Account Manager - ANZ

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At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Are you a cloud loving person that has Cloud, AI and IT (information technology) Service Management blood running in your veins? Are you looking for an opportunity to join forces with Microsoft and our partners to drive mutually beneficial business growth? Do you enjoy empowering companies to achieve their strategic and transformational cloud goals by leveraging Microsoft solutions?

As a CSAM, you are the primary delivery lead for our most strategic partners, empowering them to achieve more by accelerating value realization to their customers across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve partner business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home to support partners in Australia, New Zealand and possibly other Asia markets.

Required Qualifications

• Master's degree in business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• Professional-level fluency in English (spoken and written) is required to drive, lead and facilitate business communication internally and externally. Proficiency in Chinese is preferred to support Mandarin-speaking clients.
• Currently based in Malaysia

Preferred Qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent Change Management certification.

• Relationship Management
• You will develop, nurture, and build foundational relationships with key executive Partner stakeholders to expand the partnership and ensure quality solution planning, delivery execution, with ongoing health. You will facilitate relationships between Partner stakeholders and Account team peers to achieve Partner and customer business objectives.
• Partner Success Leadership - Consumption Leadership
• Lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption and usage across solution areas to help our Partners and their customers achieve their goals.
• Identify, track, and assist Partners in removing consumption blockers for them and their customers by collaborating with account teams and leveraging the services and skillsets aligned.
• Identify opportunities to align new services and solutions to achieve Partner and customer business objectives.
• Partner Success Leadership - Customer Strategy and Growth
• Collaborate with Account team peers to drive conversations with Partners that define and prioritize the strategic alignment between your Partner’s objectives and Microsoft’s goals. You will help Partners map their objectives to Microsoft services and solutions and lead the strategic execution of the account plan.
• Partner Success Leadership - Delivery and Program Management
• In partnership with key stakeholders and partners, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• Technical Relevance
• Assist Partners in building their technical competency across a breadth of Solution Areas, connecting their business goals to Microsoft solutions with extensibility to their customers. You will leverage your technical and industry knowledge to identitify and plan solutions that enable digital transformation for the Partner and their customers.