Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Customer Health Success Programs aim to strengthen security & resiliency, drive cloud success, and spark AI innovation ensuring that Microsoft Unified customers quickly realize value from their investment in our cloud.

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is accountable for driving delivery excellence, technical quality, and operational discipline within a designated group of vendor CSAs (the POD).
This position demands a strong technical foundation, advanced project management expertise, and proven leadership skills to ensure that every engagement delivered through the Success Program meets Microsoft’s highest standards for quality, consistency, and customer satisfaction.
As both a technical expert and operational leader, the POD Lead oversees end-to-end delivery performance, enforces compliance with standards, and acts as a regional focal point for escalations and strategic alignment. Through hands-on engagement delivery, quality oversight, and mentoring, the POD Lead elevates both customer outcomes and team capability.
It will require an investigative approach, a challenger mindset, and deep experience working with our customers in their Secured cloud environments such as GCC/H, Sovereign Cloud and more. You will work to build relationships at the local, investigate creative approaches to staffing and delivery directly to your customers in your area of expertise (Azure Resiliency, Security, and/or AI).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive technical delivery excellence by partnering with Secured CSU leaders and CSA teams, providing architectural guidance, best‑practice validation, and conducting delivery audits.
• Lead key customer engagements to set delivery quality standards and ensure effective knowledge transfer across Azure, Security, AI, and Modern Work solutions.
• Manage program operations by maintaining ROB cadences, producing dashboards, supporting QBRs, and overseeing lifecycle governance for Success Program engagements.
• Monitor and optimize vendor CSA utilization, compliance, CSAT performance, workload planning, and KPI tracking to ensure delivery health.
• Act as a territorial leader by mentoring CSAs, enabling cross‑team collaboration, ensuring operational alignment, and driving continuous improvement.
• Contribute to innovation by piloting new content, providing structured feedback to IP teams, and advancing delivery methodologies and automation opportunities.

Qualifications

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements

• The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:

  • Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.

  • Reliability Status screening may also require a security questionnaire and security interview.

Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Cloud Solution Architecture IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.