Work Arrangement: Hybrid

• The target hiring rate for this position begins at $65,000 per year and the salary range has a maximum of $70,000 per year. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
• Full-time (37.5 hours per week)
• Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements, promoting work-life balance
• Comprehensive extended health care coverage
• A retirement savings plan with a generous matching contribution
• Opportunities for career development and tuition reimbursement
• An equipment allowance and provided computer equipment
• Starting annual vacation of three weeks, increasing to four after two years of service
• Generous paid Federal and Provincial holidays, personal days, and sick leave.

• Provide ongoing support for Salesforce administration tasks, such as creating and deactivating users, maintaining permissions, updating reports and dashboards, assisting with workflow updates, and supporting general system maintenance.
• Apply and support CRM best practices across Salesforce and integrated systems, including security controls, backup support, and quality assurance processes to protect data integrity.
• Perform routine database maintenance and monitor data health. Assist with Salesforce releases and high-priority upgrades by supporting testing and helping identify potential issues
• Support with Salesforce.org data feeds, integrations, and imports by executing scheduled and ad-hoc data loads, monitoring sync behaviour, troubleshooting errors, and validating data accuracy.
• Assist in building and deploying Salesforce enhancements and configuration changes, ensuring solutions are scalable, well-documented, and user-ready.
• Work with the Manager to define requirements and support administrative, development, and change-management initiatives.
• Configure, monitor, and troubleshoot campaigns, workflows, approval processes, and autoresponders to support operational and program needs.
• Execute data entry, cleanup, deduplication, and validation activities to maintain platform reliability and support end-user requests. Stay actively engaged with Salesforce platform updates and new features, assisting with testing functionality, monitoring for potential issues, and supporting updates to system processes

• Monitor, document, and resolve requests through the internal Salesforce ticketing system.
• Assist with Salesforce onboarding and provide support for ongoing training to help new and existing staff use the system effectively.
• Help maintain user licensing, profiles, and access levels to ensure appropriate permissions and compliance with security standards.
• Help coordinate between internal users, external vendors, and development teams to troubleshoot issues and implement solutions.
• Work independently with NPower staff to gather requirements, document needs, and configure Salesforce solutions that support business operations.
• Support users in building, refining, and interpreting reports and dashboards to ensure metrics are accurate, meaningful, and actionable.

• Collaborate with team members to build, refine and maintain Salesforce system reports to monitor platform usage, performance, and data quality, proactively identify trends and potential sources of data issues.
• Support the team with prioritizing and executing Salesforce development and enhancement requests in alignment with organizational priorities and platform best practices.
• Provide backup support for broader database administration, data management, processing, and reporting needs across NPower Canada, as required.

Who You Are

• At least two (2) years of hands-on experience in the Salesforce.org, NPSP environment.
• Good knowledge of the Salesforce platform, including user and access management, standard and custom objects, fields, dashboards, and reports, with proven experience implementing automation using Flow, Process Builder, Workflow Rules, and validation rules.
• Experience supporting stakeholder interactions, with the ability to understand organizational structures and assist with implementing Salesforce solutions across teams.
• Experience supporting the translation of business requirements into user-focused Salesforce solutions, and assisting with training, documentation, and adoption efforts.
• Experience operating in fast-paced environments, supporting new processes, system enhancements, and migrations while maintaining platform stability and data integrity.
• Good knowledge of Salesforce.org best practices, including hands-on experience supporting migrations (e.g., NPC migration), data cleanup initiatives, and evolving org structures.
• Solid data administration and analysis skills, with an understanding of database design principles and data integration tools.
• Experience supporting the design and building of custom applications, objects, formula fields, and custom views to support organizational needs.
• Strong analytical and problem-solving skills, including the ability to review information from multiple sources and assist in identifying practical solutions to support business needs.
• Excellent organizational skills, with the ability to manage multiple priorities, requests, and deadlines simultaneously.
• Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Experience supporting Salesforce and third-party applications (e.g., Mogli, Pardot, Blackboard, Zoom, Formstack, NetSuite) and working within Jira (confluence) or ticketing systems is an asset.
• Ability to stay current with Salesforce releases and integrated application updates, and assist in applying updates to support productivity, testing, configuration, and data integrity
• Salesforce certifications (e.g., Salesforce Certified Administrator and/or Salesforce Certified Advanced Administrator) are strong assets.
• Bilingual English/French is considered a strong asset.

• While we use an applicant tracking system (ATS) to manage applications, we do not use AI to assess or screen candidates. As part of our talent identification process, all shortlisting and screening decisions are made by our qualified hiring team.
• We welcome and encourage applications from individuals of all backgrounds, including those with disabilities, Indigenous peoples, and members of visible minorities.
• NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca
• At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.