Senior Salesforce Administrator
RBC
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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the Opportunity?
The Salesforce Senior Administrator, is responsible for assisting with org configuration, support, and integrations for RBC Wealth Management Canada (WMC).
Reporting to the Head, Relationship Management & Solutions, this role is accountable for being a key contributing member of RBC WMC. This role acts as the senior administrator for our Financial Services Cloud (FSC) implementation as we drive towards the cutting edge of Salesforce innovation and continue to enhance the platform for all of WMC.
What will you do?
- Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
- Consult with all company stakeholders on new requirements and optimization of existing capabilities on the Salesforce platform.
- Utilize your knowledge of Salesforce Lightning and Flow Builder to improve page layout and user UI issues. (work flows, reports, dashboards)
- Develop priority Reports and Analytics to drive business decision making and operational processes.
- Coordinate with the broader WMC CRM Product Team (Technology) to ensure configuration and development are conducted with no code conflicts
- Support the business with ongoing product enhancements and feature development (configuration based) for major releases
- Work closely with the IT Team on the implementation of change management best practices.
- Support the business with overall change management initiatives to ensure proper adoption of the Salesforce platform
- Communicate operational procedures and best practices with useful documentation and training for new and existing users.
- Proactively identify and convey timely Salesforce-related information to our employees.
- Effectively communicates and builds rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close. Resolves conflicts/issues of medium complexity and escalates others as appropriate.
- Actively participate in weekly project status meetings and ensure assigned tasks are completed on time to support project deliverables.
Must-have
- 3+ years Salesforce Admin experience (org size over 500 users)
- Strong knowledge of Sales and Service Cloud
- Experience with different deployment techniques such as VCS/CI/CD (e.g., GIT, BitBucket, Urban Code)
- Hands on experience with Salesforce Automation tools as, Flow Builder, Approval Processes
- Certifications - Salesforce Certified Admin, Salesforce Platform App Builder
Nice-to-have
- Development of Lightning Web Components is an asset
- Financial Services Cloud experience is an asset
- Prior Financial Services work experience
- Einstein Analytics/Discovery experience (tableau)
Working Conditions
- This position will work in an office setting.
- The environment may be very fast paced, requiring focused, adaptable, results oriented individuals with attention to detail.
- Typical work hours are 40 hours per week. Additional hours may be required from time to time as deadlines or work effort requires.
What’s in it for you?
We thrive on the challenge to be our best, including progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunity for career development within RBC
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
This job is no longer accepting applications
See open jobs at RBC .See open jobs similar to "Senior Salesforce Administrator" QueerTech.