The position supports the RBC CDN based business, through CRE’s three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio.

It is responsible for integrated service delivery for all CRE services, including strategic planning, transactions, capital projects, facilities management and operations, in the region consistent with CRE global operating model.

The Director will serve as a single point of contact and trusted business partner for all business platforms and functions residing within the region, and ensure the alignment of the real estate portfolio and services with CRE global operating model and line of business strategies.

What is the opportunity?

The position supports the RBC CDN based business, through CRE’s three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio.

It is responsible for integrated service delivery for all CRE services, including strategic planning, transactions, capital projects, facilities management and operations, in the region consistent with CRE global operating model.

The Director will serve as a single point of contact and trusted business partner for all business platforms and functions residing within the region, and ensure the alignment of the real estate portfolio and services with CRE global operating model and line of business strategies.

Oversee third-party suppliers and outsource partners in accordance with the One CRE partner model and supplier management protocols ensuring alignment of their products and services to create a positive experience for RBC employees and clients and drive initiatives that result in both the efficiency and effectiveness of RBC’s real estate portfolio within the region.

What will you do?

Relationship Mgmt:

• Own the relationships with all major business lines, ensuring full understanding of their Workplace needs. Drive plans to proactively address those needs, consistently improving the quality of service delivery.
• Act as the principal point of liaison in the event of executive escalations.
• Derive maximum productivity from the Service Partner collaboration with the outsourced FM providers.
• Quantify client satisfaction and act to maintain or improve it as necessary.

Strategic:

• Identifying and implementing on-going initiatives which enhance and optimize the utilization of real estate within region and lead negotiate with key stakeholders (suppliers, internal resources and clients) to achieve project / program objectives).
• Oversee and be accountable for the delivery of all RBC capital and operational projects in region including integration of design standards consistent with global operating model and in collaboration with global CRE COE’s. Establish and monitor quantitative standards of performance, and provide timely project, program executive summaries, as well as appropriate internal management reporting, metrics and key information.
• Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up to date Facility Management solutions which address the emerging needs of RBC’s business globally.
• Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle planning.
• Lead FM efforts related to crisis resolution, incident management, including role on Crisis Management Teams

Service Delivery:

• Minimize operational down-time due to facilities-related events.
• Ensure 3rd-parties understand, are aligned to, and execute CRE strategies.
• Play an active stakeholder role in Supplier Summits.
• Set the vision for 3rd-party provision of Facility Management goods and services, evolving the collaboration framework.
• Own landlord relationships related to operational delivery.

Program/Project Delivery:

• Oversee capital and operational budget forecasts and challenge, validate and control new engagements against budget and policies
• Provide governance oversight and reporting to ensure all areas of CRE comply with internal policies and programs and external regulatory and legislative obligations in order to reduce risk, provide safe environments for our employees and clients and comply with appropriate laws

Operations:

• Deliver CRE Savings targets from the FM service line through innovative procurement strategies and operational efficiencies.
• Identify key strategic Workplace initiatives to transform client experience and productivity.
• Ensure RBC premises are managed safely in compliance with laws and regulations.

Risk:

• Review and maintain Canadian portfolio so as to minimize risk exposure to RBC
• Provide governance, management oversight and reporting in relation to delivery of initiatives

What do you need to succeed?

• Ensure employees and service providers understand RBC vision and CRE portfolio objectives, as well as support and reinforce targeted behaviours that contribute to RBC success
• Oversee highly matrixed team of internal RBC stakeholders and functional partners as well as global and regional service partners to deliver integrated programs
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset
• Accept and successfully execute change while supporting employees through the process and keep them focused on business priorities Ability to deal with conflict management involving senior management, internal customers and other colleagues

Must-have

• Strong leadership including direct reports
• Minimum 10-12 years of real estate experience with a strong understanding of Facilities Operations & Project Management
• Portfolio / Client Relationship Mgmt. experience
• Strong cost control, client focus, responsiveness to business goals and strategic business acumen
• Exceptional written and verbal communication, Strong organizational and presentation skills
• Ensure employees and service providers understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.

Nice-to-have

• Well established in building, developing and leading teams of professionals
• Proven knowledge of all aspects of facilities management processes and Experience in managing outsourced vendor relationships
• Experience within a Financial institution
• Ability to forecast and prepare budgets, Impact & influence in global, matrixed organizations

What’s in it for you?

• We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Work on a dynamic topic of strategic importance
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team
• The opportunity to interface with executives from many different parts of the organization

Job Skills

Conceptual Thinking, Cost Analysis, Critical Thinking, Decision Making, Long Term Planning, Real Estate Closings, Real Estate Market Analysis, Real Estate Practice, Time Management

Additional Job Details

BAY WELLINGTON TOWER, 181 BAY ST:TORONTOTORONTOCanada37.5Full timeSTRATEGY AND ADMINISTRATIONRegularSalaried2024-07-022024-07-14