What is the Opportunity:

Leads in the technical design and development of cross-functional, multi-platform application systems. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

What Will You Do?

• Lead Observability Strategy for the enterprise.

• Analyzing features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs, and hardware. Ensuring that expected application performance levels are achieved.

• Consulting on business assessment, IT requirements analysis, for the development and engineering related to observability.

• Performing complex application programming activities, including coding, testing, debugging, documenting, maintaining, and modifying complex applications programs; Coordinating coding, testing, implementation and documentation of application solutions.

• Work with internal partners to solve for observability requirements; Implement custom metrics, SLOs, extensions, dashboards, integrations. ;Maintenance of tooling infrastructure (support, test, and deploy patches and updates)

• Engineer new solutions with teams to implement platform or technology integrations

• Develop and maintain automated provisioning of Dynatrace features via CI/CD pipeline and other automation platforms.

• Work with teams to troubleshoot issues related to performance or product compatibility; Provide input on longer term strategic tooling decisions such as new tools, opportunities to rationalize existing toolsets, and close operational gaps; Document Use Cases and Operational information; On-Call rotation split with existing team members for Application Support​

What Do You Need To Succeed?

Must Have

• High level of knowledge with Dynatrace – Professional Certification preferred; High level of knowledge with Dynatrace AppMon (legacy product); Experience with Dynatrace Agent deployment techniques on various platforms including: Windows, Linux, AIX, z/OS, PCF, OpenShift, Azure, AWS, GCS; Experience with installation and configuration of Dynatrace ActiveGates; Experience with Dynatrace deployment of zRemote and zDC in Mainframe.

• Experience with configuration of Dynatrace tagging rules, extensions, RUM, custom metrics, SLOs, Workflows, SRG, alert profiles, dashboards, synthetics.

• Experience with use of Dynatrace APIs; Experience with Terraform, specifically with Dynatrace configurations; Experience with Dynatrace license management using DPS models

• Experience with CI/CD pipeline concepts and typical tooling; Experience troubleshooting application issues, providing walk through of features; Application Management Experience (Operations, Patching, Upgrades, Vendor Relationship Management);Good understanding of Operating Systems such as Windows, Linux, AIX, z/OS; Good understanding of Cloud platforms such as PCF, OpenShift, AWS, Azure; Good understanding of development technologies and concepts. (i.e. Java, .Net) Development experience a big plus.

• Good understanding of application server technologies such as WebSphere, Tomcat, Nginx, etc.; Good understanding of other monitoring tools and capabilities (i.e. Zabbix, Prometheus, GEM, Logic Monitor, SCOM, etc.);Good understanding of ITSM and SRE principles ;Good understanding of SSO technologies; Good understanding of Observability Framework leveraging programmatic SLI/SLO blueprints to standardize collection of golden signals; Good understanding of Enterprise Change Management processes; Good understanding of Vulnerability Management and Remediation processes; Great communication skills, experience with running meetings and presenting complex ideas, experience working with a dynamic team.

• Experience with OS Native Scripting (Shell Scripting, Bash, PowerShell);Experience with Databases and Query Languages

Nice to Have

• Programming experience.

• Familiarity with PagerDuty, Moogsoft, and ServiceNow.

• Familiarity with Elastic and or Splunk.

• Familiarity with CatchPoint

• Familiarity with networking technologies and concepts.

• Familiarity with Active Directory concepts.

• Experience with APM platforms other than Dynatrace (i.e. DataDog, App Dynamics, New Relic, etc.).

• Experience as a Team Leader or Project Manager.

• Creating Application Architecture documentation (Diagrams, Support Docs)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work.

• RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

#LI-Hybrid

#LI-POST

#TechPJ

Job Skills

Agile Methodology, Application Performance, Application Performance Management (APM), Cloud Platform, Compuware dynaTrace, Group Problem Solving, ITSM, IT Systems Integration, Linux, Monitoring Tools, New Relic, Operating Systems (OS), Organizational Leadership, PagerDuty, Product Services, Scripting, Software Development Life Cycle (SDLC), SRE Observability, System Applications, System Integration Testing (SIT), Systems Software, Troubleshooting, Vulnerability Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2024-08-012024-08-30