What is the opportunity?
Senior Director, End User Provisioning Services will lead an enterprise-wide provisioning operations across Active Directory, Unix and Mainframe. This role will oversee a global team and drive operational efficiency, automation and compliance with IAM policies, security standards and regulatory requirements.
The ideal candidate is a strategic leader with strong problems solving, analytical thinking and collaboration skills, capable of managing complex priorities while enhancing identity governance and access provisioning processes.

What will you do?

• Lead a multi-tiered team of IAM professionals.
• Leverage storytelling and data-informed insights to effectively communicate complex IAM concepts including provisioning to senior leaders and stakeholders ensuring alignment on key priorities and strategic initiatives.
• Oversee all end-user provisioning operations, ensuring adherence to IAM policies, regulatory standards, and security best practices.
• Develop and implement strategic plans to enhance provisioning efficiency, automation, and compliance.
• Ensure all provisioning activities comply with Service Level Agreements (SLAs) and regulatory requirements.
• Collaborate with key stakeholders to enforce identity governance, risk management, and compliance across provisioning services.
• Assess and proactively identify risks, troubleshoot complex access issues, and drive remediation and process optimization and automation.
• Monitor operational metrics ensuring ongoing compliance with established Service Level Agreement and thresholds.
• Coach and mentor team members fostering a culture of accountability, high performance, innovation, and operational excellence within the team.

What do you need to succeed?

Must-Have

• Experience in Identity & Access Management (IAM), provisioning, or IT Operations.
• Proven experience managing large teams with multiple priorities and deadlines.
• Expertise in Active Directory, Unix and Mainframe provisioning processes.
• Strong knowledge of IAM policies, security best practices and compliance.
• Strong problem-solving, analytical thinking and decision-making skills.
• Strong and effective storytelling and stakeholder management including senior leaders.
• Excellent stakeholder engagement and communication skills with the ability to work across IT, security, compliance and business units.
• Experience driving automation and process optimization in an operational provisioning team.

Nice to have:

• Experience with identity governance administration (IGA) solutions.
• Experience working with audit teams including walkthroughs of existing procedures
• Knowledge of risk management strategies within IAM
• Understanding of ITIL frameworks for service management.
• Industry certifications such as CISSP, CISM, or ITIL are a plus.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Identity Access Management (IAM), Identity and Access Management (IAM) Operations, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-03-242025-04-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.