What is the opportunity?

As a Technical Systems Specialist, you will manage a team of 3 resources, will oversee all lifecycle phases and be responsible for the overall management of the Microsoft Office suite used by every employee and contractor globally as well as Office Online services, Microsoft OneDrive and other Microsoft tools and services.

What will you do?

• Manage a team of three employees to help you achieve your responsibilities and deliverables.

• Security and standard patch management, version management of the core Office components (Excel, Word, Outlook. Power Point, OneNote) and all versions and flavors used by RBC and subsidiaries.

• Line of business customizations, line of business technical and business engagements and solutioning.

• Management of OneDrive including deployment across the Enterprise and management and oversight in general post deployment.

• Management of Office Online including deployment across the Enterprise and management and oversight in general (including MS Planner, Sway, Forms, Clipchamp, etc)

• Manage all related findings, risk assessments, privacy assessments, data assessments, supplier risk reviews and the like associated with Office, OneDrive and Office Online

• Working potentially with Generative AI Microsoft components and their pilot and implementation into RBC.

• Ensuring user and data safety and soundness and alignment to RBC standards is imperative.

• Technology currency will be a key theme in this role as you manage multiple new applications, services and technologies both during deployment and following deployments.

• New web-based Office Online services will need to be deployed to the enterprise and supported by your team.

• Transition from Individual drives (i.e. Y drives) to OneDrive and the standard enterprise support for all global RBC users is a key component of this role.

What do you need to succeed?

Must-have:

• Strong experience on MS Office, MS 365 and MS OneDrive.

• Communication skills are imperative as you will need to convey technical issues, solutions and resolutions to an executive and business audience in oral, written and online meeting formats as well as in presentations and spoken sessions.

• Critical Thinking and Problem Solving will be a key part of this role as we are continuously asked to come up with solutions required by RBC businesses (including regulatory items, compliance, privacy, RBC standard adherence, etc) working with our application and service vendors and 3rd parties.

• Experience managing people.

• Ability to work across a diverse set of technologists and analysts from solutions architecture, engineering, cyber security, privacy, compliance, supplier management, procurement, multiple levels of support teams, and business clients is a key component of this position.

• Experience managing large scale services and systems from introduction to deployment to post-deployment support is important.

• Experiencing managing projects – including all project phases.

Nice-to-have:

• Stakeholder engagement and follow up.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

Job Skills

Adaptability, Customer Service, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Online Customer Support, Operational Delivery, Product Engineering, Software Product Design, Web-based Facilities and Tools

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-122025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.