Senior Manager, Digital Product Enablement
RBC
Job Summary
Job Description
What is the opportunity?
The WMC Digital Product Enablement team is instrumental in the successful delivery of products, supporting product owners and cross-functional teams through the end-to-end process, from a defined product strategy through to GTM (go to market) launch plans.
This position will focus on the strategic enablement and product development process.
Working in partnership with digital product owners, business and domain experts, you will support cross-functional teams to clearly define and solve complex business problems, understand and advocate for user’s needs, and support delivery and GTM teams towards successful and timely digital outcomes.
What will you do?
You will work horizontally across several expert domain areas, ensuring clear cross-functional communication and collaboration in our end-to-end process. You will be experienced/well-versed in strategy, business, qualitative research, and digital product development to support in a variety of subject areas across the delivery process.
You will support digital product owners to share journeys and roadmaps, connecting the overview of digital developments planned for our Advisors and Clients
You will work closely with strategy and digital product owners/managers to support the refinement of product strategies, including business outcomes, OKR’s, KPI’s, roadmaps, validation research, and ensuring cross functional delivery teams are informed for resourcing/scheduling purposes.
You will model, support, and coach best practices for an agile approach to digital development
You will work closely with change enablement colleagues to support their GTM (go to market) strategies for our digital product launches. This may include pilot planning and research support activities.
You will work closely with communication and training partners to build and test a shared process model that seamlessly connects GTM planning to the development process.
You will work closely with product owners and data analytics to ensure we are considering the appropriate data collection/feedback mechanisms for product pilots, launches and post-launch data collection.
You will be instrumental in user engagement planning, to ensure product owners engage the voice of our users and other stakeholders appropriately across our eco-system of digital development.
What do you need to succeed?
Must haves:
University degree, preferably MBA, business acumen, strategic thinker
Minimum 3 years of experience in a digital product environment
Demonstrated experience working effectively with multiple stakeholders, and agile cross-functional teams, including technology, design and business partners
Strong understanding of modern digital product development practices
Excellent communication and listening skills
Experience of delivering qualitative research methods and insights
Nice-to-have:
Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key stakeholders.
Strong organizational, analytical and time management skills
High degree of PC literacy and experience using industry standard software (i.e. Word, Excel, PowerPoint, Mural, Asana.)
Financial Institution experience, wealth management experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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