Director, Technology and communication infrastructure has global accountability for implementation and operational support of communications and workplace technology infrastructure. Accountabilities for this role include implementation of infrastructure components including engineering, design, installation as well as operational support issues within RBC workplaces. The role will manage key relationships with technology and communication partners within Corporate Real Estate (CRE) partners, Technology and Operations (T&O) and other Business Units (BU) within RBC.
The role will also be responsible for managing key suppliers including procurement as well as contract and performance management.

What will you do?

• Responsible for establishing a strategic direction for implementation/delivery and support of network and communication infrastructure to ensure alignment with the organization's ever-changing technology needs.
• Manage a team dedicated to technology delivery and operations, ensuring business needs are addressed in alignment with RBC priorities and best
• Lead/ participate in the development of technical standards and annual reviews in collaboration with multiple stakeholders, including T&O and Workplace Technology teams ensuring the Bank is well-positioned within its related industry.
• Participate in technology innovation activities including providing feedback on related technologies including capabilities and hardware selection.
• Manage relationships with RBC business groups and IT, ensuring all the key stakeholder's opinions, concerns, and strategic directions are addressed.
• Monitor user satisfaction associated with your service across the Bank including satisfaction with vendors and procurement support.
• Ensures that all procurement activities/processes relative to this category are both effective and efficient.
• Coordinate operational activities such as: Circulars; Follos; Catalogue, etc

Must-have

• 10-12 years’ experience in technology, infrastructure, communications, IoT and workplace collaboration tools.
• Experience in technical co-coordination for in-building cabling infrastructure
• Experience in delivering network infrastructure for real estate projects in a global organization
• Responsible for overseeing the management of business operations, client satisfaction and insuring that the Bank is positioned competitively in the industry.
• Experience directing and influencing the concurrent sign off with Bus/FUs/Gus for specific category procurement expenditures
• Experience leading teams as a people manager.
• Working experience with vendor management and project management within infrastructure.

Nice to Have

• Deep understanding of Network operations
• Familiarity with Voice Infrastructure and provisioning
• Familiarity with Audio Visual technology

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

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Job Skills

Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Industry Knowledge, Information Technology Trends, IT Financial Management, Long Term Planning, Strategic Thinking, Time Management

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-232025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.