Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What is the opportunity?

The primary purpose of this role is to provide proactive case management including day to day case management activities as outlined in Case Coordinator administrative procedures, respond to case specific inquiries and general new business administrative inquiries.

What will you do?

• Act as the primary contact for external Account Administrators/Field Sales partners throughout the New Business and underwriting process via one on one relationship, Round Robin assignment and by ensuring issues, questions and status inquiries are responded to promptly and accurately within defined SLA. The Case Coordinator is responsible for setting and managing client expectations

• Provide pro-active communications to the appropriate MGA Administrator, account contact or Field Sales contact detailing the status of all requirement activity that has occurred to date as outlined in the NBO Case Coordinator administrative procedures

• Provide recommendations to MGA Administrator, Account contact or Field Sales contact to assist in receiving requirements in a timely manner if applicable

• Develop and maintain collaborative relationships with multiple internal and external partners.

• High degree of professionalism coupled with the ability to handle pressure is a necessity

• Provide quality and effective communication to all clients

• Act on accountabilities

What will you need to succeed?

Must have:

• Minimum 3 years New Business or relative experience

• Excellent written and oral communication skills

• Proven ability to proactively manage a high volume caseload

• Ability to work with multiple systems

Nice to have:

• LOMA, ACS

• College graduate

Special Conditions

Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMISSISSAUGACanada37.5Full timeINSURANCERegularSalaried2025-05-282025-06-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.