What is the role?

As a Senior Manager, Communications in Personal Operations, you are responsible for the leadership and overall performance of a communications team within the Personal Operations centre. You and your team will develop and lead effective communication plans for transformational programs, enterprise, regulatory and change initiatives. You will support executive communications and enablement activities, and you will also collaborate closely with operations, business, and functional partners to deliver tailored messages and actions for Commercial Banking Operations teams. As a people leader, you foster a high-performance culture through effective talent management, coaching, and capability development, while promoting engagement and alignment with business priorities.

What will you do?

• You are a role model, coach and champion for our Leadership Model
• You lead with a growth mindset, focusing on what’s possible to acquire and develop talent and deliver an exceptional client experience
• You build trust by being candid and sincere in your feedback and demonstrate an openness to receiving feedback from others
• Drive employee engagement and take action to address employee opinion survey feedback in a timely manner
• Consistently acts upon ‘continuous improvement’ activities and creates win-win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to CB Operations business objectives and Our Collective Ambition and CBO Leadership Community site
• Analyzes resource needs and business priorities to make data-driven decisions, ensuring effective work allocation across team members
• Takes ownership of first-level escalation, and high-impact issues, ensuring timely and precise resolution. Collaborates with appropriate stakeholders as needed to address complex situation and implements action plan to mitigate future impacts. Provides on-the-spot coaching to employees to strengthen team expertise and drive continuous improvement.
• Takes full accountability for quality and accuracy of day-to-day communication responsibilities, tasks and activities ensuring a balanced focus and distribution of work
• Monitors team performance using quantitative metrics, tracking individual effectiveness & productivity, and coaches team members to develop higher levels of performance, participation and attention to detail
• Effectively leads the execution of change management, communications and delivery of Strategic Enablement operational initiatives in partnership with all Lines of Business within PBO
• Supports and coaches team members to effectively lead the execution of change management, communications and delivery of Strategic Enablement operational initiatives in partnership with all Lines of Business within PBO
• Responsible to review, edit and package all communications and presentations for senior leaders and impacted employees that are clear, customized and consumable
• Support and partner with SE team members and colleagues in the development, integration and implementation of communication strategies delivering an innovated, quality, cost efficient solutions for our partners and clients; OEG, OET and OC
• Follows the BO Target Operating Model and as a subject matter expert follow guiding principles in assessing Change Management guidelines of initiatives, delivery approach and protocols, change impact assessment, and gathering feedback for post-launch development.
• Considers and advises on a variety and the best communication tactics to support the launch of a project and support embed and sustain activities i.e. Operations Newsletter, Resource Hub, CB News, Connect, Surveys (Tembo Social), Feedback tools.
• Collaborate with Business Enablement to ensure alignment of change management, communication and delivery strategy from of Canadian Banking to BO is cohesive.
• Explores and seeks new innovative Communication protocols to test and share with colleagues and partners.
• Ensures Communication strategies are entered into the OE&I Initiative Tracker as assigned
• Provides senior management with timely updates on project issues.
• Fosters collaborative and consultative relationships with all key stakeholder
• Demonstrates strong collaborative initiative and ability to Impact and influence others.
• Ability to multi-task and prioritize effectively
• Ability to provide consultation and advice on effective communication strategies and consider alternatives
• Ability to anticipate impact of possible solutions to communication strategies
• Knowledge & experience in organizational change management including developing effective communication plans
• Proven Facilitation / Presentation Skills
• Exceptional attention to detail

What do you need

Must have skills:

• 4+ years of Communications Experience preferably within Operations field
• Leadership experience leading and managing a team
• Agile practices and project management.
• Critical, strategic, and analytical thinker with strong business acumen and organizational awareness; with keen execution ability
• Strong communications and or social media experience
• Detail-oriented skills with the ability to edit and simplify complex information
• Facilitation, presentation with the ability to articulate value propositions of new strategies and tactics
• Change leadership and change management skills.
• Comfortable in a position affording visibility and interface with senior leadership/executive
• Ability to work effectively in dynamic and demanding environments.
• Strong organizational skills and ability to prioritize workloads.

Job Skills

Decision Making, Industry Knowledge, Internal Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Multi-Level Communication, Oral Communications, Organizational Communications, Time Management

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMISSISSAUGACanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-05-292025-06-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.