What is the opportunity?

Do you thrive in a dynamic, highly collaborative and fast paced environment? Do you have a solution-oriented mindset and enjoy finding creative responses to complex business challenges?

In this role you will be the lead subject matter expert of the audit and control measures for the Incentive Compensation Delivery programs ensuring adherence to compensation standards and guidelines, mitigation of risk and verifying conformity to regulatory standards. You will investigate and resolve inquiries and disputes raised by sales professionals related to compensation processing outcomes.

What will you do?

• Conduct verification for individual Wealth Management transactions to ensure compensation is correctly processed in accordance with process and policy.

• Achieve daily process volume targets while meeting quality expectations related to completeness and accuracy.

• Investigate and respond to inquiries from the sales force and business partners within established service delivery standards

• Act as a team player and contribute to continuous improvement, productivity and process execution risk mitigation through idea creation and collaboration

• Support manager in elevating team performance by actively sharing learnings and best practices

What do you need to succeed?

Must-have:

• Ability to operate efficiently within a framework of deadlines, task priorities and adjustments to work schedules, to meet business targets

• Desire to build exceptional client experiences, and is passionate to help partners & advisors meet their needs and resolve their concerns

• Demonstrated time management, organizational and problem-solving skills

• Excellent Microsoft Office skills (Outlook, Excel, Word, Access, etc)

• Excellent written and verbal communication skills in English

• Minimum 2 years accounting or payroll experience

Nice-to-have:

• University degree or equivalent

• Experience with RBC Systems such as Broadridge/BTS, DocuNet, OnDemand, ServiceLink

• Experience in an operations environment

• Excellent written and verbal communication skills in French

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

Job Skills

Compensation Management, Critical Thinking, Customer Service, Data Gathering Analysis, Decision Making, Detail-Oriented, Long Term Planning, Operational Delivery, Time Management, Workforce Analytics

Additional Job Details

ROYAL BANK PLAZA, 200 BAY ST:TORONTOTORONTOCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2025-06-052025-06-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.