The position is part of the US Chief Risk Office (USCRO) IT team, which sits within Global Functions Technology (GFT) in the Technology & Operations (T&O) group. The Senior IT Manager within this USCRO team will also be required to perform multiple disciplined tasks. The candidate will be required to perform Project Management, Change Management, Stakeholder Management, and IT documentation duties. The candidate is expected to perform these duties independently and with minimal supervision as they partner with cross-functional teams across North America and work closely with various IT groups (within USCRO and outside), as well as business areas.

This particular role will support the immediate team with ensuring: 1) ongoing support to our application in which the business relies on for their regulatory submission of reports to the Federal Reserve as part of their Comprehensive Capital and Analysis Review (CCAR) exercise, 2) independently manage projects for the immediate group (USCRO) and potentially the wider group (e.g. Combined US Operations, GFT), 3) Various ad hoc requests which may include audit, finance, and IT compliance inquiries.

What will you do?

• Drive project deliverables by working with internal and external stakeholders to troubleshoot issues, resolve team roadblocks, and manage team priorities to ensure project success.
• Proactively manages entire projects and ensure any risks/issues to the achievement of these benefits are resolved or as required, be escalated to the sponsor and/or business owner
• Provide regular project status reporting by independently working closely with technology staff from various functions to gather necessary information. Compile and organize data into required format, and where necessary assist with creation of new reports
• Help manage the ongoing Book of Work as part of the Change Management / Software Development Life Cycle (SDLC) process, and work with Software Development and Quality Assurance teams.
• Host various regular and ad hoc meetings with internal and business teams
• Perform Stakeholder Management by facilitating between business, RTB, CTB, QA, PCO teams, as well as resources from third party Vendor in areas such as incident management, change management, and project financial management
• Developing and maintaining documents for IT applications and system specifications, according to existing enterprise standards and methodologies for requirements planning, analysis and documentation.
• Participates in activities required to establish new business processes, and helps team with facilitating the adoption of new technologies to existing business processes.
• Assist the team with ad hoc tasks, as required to ensure the continued IT support of business's regulatory reporting submissions and compliance are successful.

What do you need to succeed?

Must Have:

• Minimum 5+ years in complex project management roles/experience.
• Proficient in MS Word - Excel (Pivot, filtering, sumif, formulas across multiple worksheets), and PowerPoint Design.
• Experience with stakeholder management and working with cross functional teams
• Written and verbal skills and the ability to converse with various levels of the hierarchy
• Ability to handle multiple requests and be able to prioritize competing tasks as required

Nice to Have:

• Programming Languages
• Knowledge with Software Development Life Cycle (SDLC)
• Python, .NET and SQL experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies
• The successful candidate will need to establish and maintain productive working relationships with Advisors and individuals at all levels, both internally and externally.

#LI-HYBRID

#LI-POST

Job Skills

Business Requirements, Communication, Critical Thinking, Documentations, Group Problem Solving, Incident Management, Microsoft Excel, Microsoft PowerPoint, People Management, Programming Languages, Project Management, Project Stakeholder Management, Requirements Analysis, Software Development Life Cycle (SDLC), Team Management, Workload Prioritization

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-202025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.