What is the opportunity?

As a Specialist, Operations - Quality Control, you will play an integral role in effectively supervising the account opening, documentation processing, client data reconciliation and quality controls for client onboarding, account maintenance and servicing processes within Wealth Management Canada Operations. This role specializes in applying in-depth knowledge of KYC/AML/QI/FATCA/CRS and other documentation processing requirements to assess operational gaps, manage risk and recommend process improvements. You will collect data, analyze trends and recommend process improvements while ensuring adherence to regulatory requirements. You will also liaise with other Operational groups, business partners and key functional stakeholders to support and drive the execution of operational capabilities and process innovation.

What will you do?

• Execute daily department oversight activities for complex exception-based processes to validate that automated and manual activities yield the expected outcomes. Run and analyze reports to resolve client data exceptions, ensuring adherence to all regulatory and firm policy requirements.
• Liaise and provide service support to individuals requiring research, problem resolution, or information from other Operation’s departments, RBC Business Units, or external partners.
• Reduce risk or increase efficiencies by suggesting process, reporting or system enhancements. Participate in testing and implementing enhancements and new processes.
• Maintain department documentation, ensuring procedures, policies and guidelines are kept current.
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized reconciliation and quality control processes within the New Accounts & Documentation function.
• Accurately review, verify, and record data into systems.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must-have

• In-depth knowledge of KYC/AML/QI/FATCA/CRS documentation processing, policies and regulatory rules, Wealth Management industry, and other regulatory requirements (CIRO, OSFI, IRS, etc.)
• Reporting and tracking capabilities using tools such as MS Excel (advanced formulas/pivot tables/macros), Power BI, Access
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Strong critical thinking skills and ability to propose innovative solutions
• Sound organizational knowledge with an operational mindset; including strong understanding of Wealth Management products, processes, systems regulations, and client needs
• Strong attention to detail and risk management mindset
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively across multiple team and functions
• Strong problem identification, analytical and resolution skills required to support escalated issue resolution and oversight requirements associated with exception-based complex processes
• 4-year degree from an accredited university
• Investment Dealer Supervisors Course

Nice-to-have

• Derivatives Fundamentals and Options Licensing Course
• Options Supervisors Course

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-06-052025-06-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.