What is the opportunity?

You will join the Channel Performance, Initiatives and Analytics team, and play a key role in enhancing and consolidating monthly and quarterly Advice Centre performance reports that inform senior management decisions and drive business outcomes. You will collaborate with stakeholders to source and analyze data using tools like Tableau, delivering actionable insights and early warnings. You will also support national initiatives and strategic projects, leveraging advanced analytics to inform the long-term channel strategy, improve client experience, and strengthen advisor capabilities.

What will you do?

• Lead the development and enhancement of monthly and quarterly business performance reports, ensuring data accuracy, insightful commentary, and alignment with the channel’s strategic pillars
• Collaborate with stakeholders to deliver actionable insights and recommendations, leveraging business knowledge and analytics to identify performance drivers and improvement opportunities
• Proactively support senior leadership with strategic insights across multiple lines of business, channels, and products, including identifying opportunities to improve channel performance, sales, client experience, and employee experience
• Apply advanced analytical techniques, such as predictive modeling, segmentation, and correlation analysis, to deepen performance insights and support data-driven decision-making
• Act as a key contributor to national initiatives and strategic projects by leading analysis, generating insights, and supporting change through data storytelling and executive-ready materials
• Drive continuous improvement of reporting processes, establish performance monitoring routines, and streamline the tracking of KPIs across the channel
• Collaborate cross-functionally with data experts and business partners, effectively managing multiple priorities, ad-hoc requests, and long-term initiatives in a fast-paced environment

**Note: The successful candidate may be required to work from both the RBC Meadowvale Centre in Mississauga and RBC Waterpark Place in Toronto 4 days per week**

What do you need to succeed?

Must-have

• Proven experience in analytics, with a focus on performance management and delivering strategic business insights
• Strong business acumen and analytics skills, with the ability to interpret complex data to support decision-making
• Excellent communication, presentation, and facilitation skills, paired with advanced proficiency in Microsoft PowerPoint and Excel
• Demonstrated strength in analytical thinking, critical evaluation, and innovative problem-solving
• Solid knowledge of data management principles, data pipelines, and best practices in handling large datasets
• Skilled in trend analysis and forecasting to anticipate business performance and identify opportunities
• Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively
• Hands-on experience with Tableau for data visualization and dashboard development

Nice-to-have

• Knowledge in channel operation including the Advice Centre, Digital, and/or Physical Networks channels
• Experience in Advice Centre, Canadian Banking Operations, or Canadian Banking Finance
• Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics, or related quantitative field
• MBA or CPA is a plus

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Commercial Acumen, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Professional Presentation, Programming Languages, Results-Oriented, Team Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-06-182025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.