What is the Opportunity?

Senior Manager is an integral member of Personal Banking and Commercial Banking Compliance’s Advisory team and leads and provides strategic insight, direction and support to the Personal Banking & Investments LOB. It ensures ongoing compliance with applicable Market Conduct Obligations - including Consumer Protection requirements, Voluntary Codes of Conduct and Public Commitments - which is paramount to Compliance’s North Star vision and strategic priorities. The role is the primary relationship manager and subject matter expert to the Personal Banking & Investments LOB and liaises with management, Compliance and functional partners to mitigate regulatory compliance risk exposures, regulatory scrutiny, administrative monetary penalties and public notification, by proactively engaging in risk assessments and controls oversight, along with escalating compliance issues and overseeing client and system remediation activities.

What will you do?

• Uses strategic and critical thinking skills and strong understanding of the business and Market Conduct Obligations to assess transformational initiatives, regulatory changes and areas exposed to regulatory scrutiny by working with the business, Compliance and functional partners to advise on risk mitigants.
• Key member of the working teams conducting / approving risk assessments and overseeing activities needed to mitigate regulatory compliance risks and ensure the Personal Banking & Investments LOB remains well-controlled.
• Empowers first line risk ownership to foster an environment which maximizes efficient and effective practices in regulatory compliance risk management.
• Works with the Personal Banking & Investments LOB to ensure regulatory and policy matters are well understood and actively managed by assisting through answering questions, researching issues and providing recommendations, identifying and escalating execution gaps and operationalizing compliance policy requirements in a complete and timely manner.
• Responsible to proactively stay engaged with the Personal Banking & Investments LOB on its strategic initiatives.
• Proactively manages and mitigates regulatory compliance risks and strikes the right balance of supporting business partners, while keeping clients’ needs, interests and experience at the centre of all decisions.
• Uses strong business acumen to advise and provide effective challenge to business and compliance partners on regulatory compliance issues, root cause analysis, actions and remediation plans in line with regulator (e.g., FCAC; CDIC) expectations and requirements.
• Identifies areas of improvement and automation possibilities for key processes and creatively collaborates with others to lead projects to implement changes to improve scalability and velocity and embrace agile practices.

What do you need to succeed?

Must-Have:

• Strong business acumen, strategic and critical thinker with natural curiosity and an always learning growth mindset.
• 5+ years of experience in the financial industry.
• Analytical thinker and an ability to triangulate multiples sources of data and information to draw meaningful trends and insights. Very strong written and verbal communication skills.
• Strong collaborator with deep organizational awareness who will build credibility quickly and who will impact and influence partners across the organization (e.g., Personal Banking and Commercial Banking, Compliance, Legal, GRM and other functional partners) and stakeholders and builds critical internal and external relationships across the organization.
• Must be able to work proactively and agile against tight timelines. Self-starter that takes initiative with the ability to work independently and as an integral part of the Personal Banking and Commercial Banking Compliance team. Highly organized, detail oriented and experienced project management skills and execution excellence.
• Fosters innovation and promotes diversity of thought, brings forward refreshing perspectives, constructively challenges to generate new ideas and opportunities.

Nice-to-have:

• Knowledge of Personal Banking and/or work experience in areas such as risk management, audit, or compliance.
• Experience interpreting regulations, including Market Conduct Obligations.
• Professional designation, MBA or equivalent.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid
#LI-POST

Job Skills

Critical Thinking, Data Gathering Analysis, Decision Making, Industry Knowledge, Interpersonal Relationship Management, Product Services, Risk Management, Strategic Thinking

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeCHIEF LEGAL & ADMIN OFFICE GRPRegularSalaried2025-06-182025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.