What is the opportunity?

As a Digital Content Designer, you will play a critical role in shaping the user experience across our digital products. Your mandate is to create the design of intuitive, accessible, and delightful user experiences that meet business goals and user needs. You will act as a strategic partner across cross-functional teams, advocating for the user, and applying a data-informed approach to craft seamless and impactful digital journeys.

What will you do?

• Write user-focused textual content, ensuring alignment with the team’s product strategies.
• Develop engaging editorial content to educate clients on technical aspects of our products.
• • Write for change management, reducing the need for client onboarding and training.
• Collaborate with partners to define help content strategies and tools.
• Collaborate with Design Research on user research and testing activities.
• Apply the principles of accessibility and inclusive design in content creation.
• Create copy decks and content repositories to ensure content is auditable and supports delivery team needs.
• Support French translation needs to enhance accessibility for bilingual audiences.

What do you need to succeed?

Must-have

• 3+ years of experience in content design, with a strong portfolio showcasing content writing experience
• Excellent communication and storytelling skills, with the ability to clearly articulate content design decisions
• Working understanding of user-centered design principles, UX research methods, and accessibility standards
• Ability to write content for accessibility
• Ability to support the content creation for our clients – asset managers and asset owners by understanding and appreciating their business needs
• Ability to create content strategies and information architecture

Nice-to-have

• French language
• Content writing experience for institutional client base in an asset
• Familiarity with banking, custody and asset servicing industry is an asset
• Experience with search, data and AI
• Proficiency with design and prototyping tools such as Figma
• Experience working in agile or product development environments

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Business, Business Needs, Communication, Content Development, Content Management Strategies, Content Production, Content Strategy, Content Strategy Development, Decision Making, Digital Content, Online User Experience, Product Development Methodology, User Experience (UX), User Experience (UX) Design, User Experience (UX) Research, User Experience (UX) Strategies, User Experience (UX) Testing, User Interface (UI) Design

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-07-032025-07-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.