• Provide a strong customer experience by identifying customer needs, providing relevant product information, and trouble-shooting any issues, while maintaining a positive, customer-centric attitude
• Escalate issues to relevant teams for investigation, and follow-up both internally and with the customer to ensure resolution
• Promote the value of the Ownr product, ensure customers obtain maximum utility from their subscription, and seek opportunities for upsells
• Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes which affect the customer journey
• Develop and share best practices within the CE Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives
• Be the voice of the customer internally, and partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers

• Customer service experience in a startup environment and/or fast-paced growing organization
• Willingness to learn about legal concepts and other issues affecting business owners in Canada
• Excellent written communication skills and the ability to respond quickly to customer concerns
• Proactive attitude, and ability to identify and tackle new opportunities
• Interest in technology and building innovative online solutions

• Experience using Intercom, or similar customer-engagement software
• Background as a business operator and/or firsthand exposure to entrepreneurship

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#RBCx

#Ownr

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.