What's the opportunity?

You will manage litigation files for Personal Lending Products and report to the Department Manager Collateral Management & Enforcement. You will partner with peers within CM&E, both on site and off site.

What will you do?

• Provide oversight of portfolio of files assigned to litigation, including Personal Lending Products and credit cards, and work with internal CM&E Associates and outside Law Firms
• Collect outstanding balances in Pre Write Off and Post Write Off litigation, and negotiate payouts, settlements or payment arrangements with clients, to finalize the account in the most efficient manner
• Approve legal expenses, provide instructions to assigned law firms and discuss strategies for cost effective recovery
• Identify risk situations and escalate if and when appropriate, and determine if the legal process is not an option and assign accounts to a 3rd Party Collection Agency as a last resort
• Maintain a balance between quality Customer Care and effective negotiation techniques, and embrace the service routines, goal setting and performance enablement
• Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
• Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
• Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What you need to succeed

Must have

• Collections or Credit Management and Recoveries experience, including negotiation and decision making
• Experience in using MS Excel, Word and Outlook
• Familiar with all credit products including Personal Loans and Visa
• Ability to identify opportunities for innovation and adapt to rapid change effectively
• Required Knowledge of systems: OLMS, TS2, CACS, Sales Platform, OLBB and CASPER
• Demonstrate teamwork, co-operation, adaptability, listening, understanding and responding, a sense of urgency, customer service/ service partner orientation, relationship building, building partnerships with stakeholders
• Available to work shifts within the business hours of 8am - 8:30pm Monday - Friday

Nice to have

• Knowledge of Collection Highway
• Small Business experience
• Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Competitive Compensation
• A professional and supportive team environment
• A comprehensive training program on internal processes and systems
• Career progression if you have what it takes to be the best

Job Skills

Account Collections, Communication, Credit, Proven Time Management (Inactive), Strive for Excellence, Teamwork

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMISSISSAUGACanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-06-242025-07-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.