This position is responsible for the overall leadership and management of Trade Operations Documentary Collections, Pre-Work, Reconciliation and Trade Loans. In this role, the selected candidate will manage and provide end to end support for Documentary Collection and Trade Loan business.

Additionally, they are accountable for operationalizing client care strategies, maximizing transactions, processing efficiency/effectiveness, problem resolution and the integration/implementation of new initiatives and activities relating to all supported workflows.

What will you do?

• Overall responsibility for client satisfaction relative to the support of work flows for all Trade products and the administration of related electronic delivery channels for RBC’s global client base; with a monthly transactional average of $350MM
• The management of a complex work flows through 3 teams; managing high risk operational steps that include the verification of collection documentation and its completion of all final settlements
• Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams
• Responsible for adherence to the Trade Operations Business Plan (NIE/FTE)
• Build and support governance processes and responsible to manage/mitigate operational risk relative to Trade Processing including AML, ICR, RCSA, IAS and BCP/DRP

What do you need to succeed? Must have:

• Extensive operational experience in the International Trade; focused on all Trade product offerings
• Proven acumen in leading and coaching people
• Working knowledge in lean methodologies, RPA and other automation driven activities
• Strong business partnering experience

Nice to Have

• Working knowledge of JTPS
• CDCS certified
• Working knowledge of TLM or other reconciliation work flows
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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Job Skills

Accountability, Decision Making, Documentary Collections, Leading in a Hybrid Workplace, Operational Integrity, Operational Risks, Performance Development, Relationship Building, Resource Management, Risk Control, Strategic Thinking, Team Development, Trade Processing, Workflow Process

Additional Job Details

180 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-07-152025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.