What is the opportunity?

Members of the Chief Administration Office (CAO) are the first point of contact for Client Facing Teams. We work in partnership with leaders across various areas of the business such as compliance, risk, finance, tax, legal, operations, technology, change and marketing to deliver pragmatic solutions and build strong relationships to ensure effective collaboration.

We have an exciting opportunity to join our CAO team as an experienced Business Process Analyst on a 12 month fixed term contract.

RBC’s expectation is that from mid-September 2025, all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Develop effective processes with the Wealth Management Europe (WME) core business to support improvements of client service.

• Identify areas, to improve efficiency and quality of business performance, resolve issues and risks.

• Maintain and update the process inventory.

• Design and maintain Navigational Guides and ‘How to’ Guides for client facing business partners.

• Support CFT adoption of business process.

• Support the implementation of process change for client facing teams.

• Act as subject matter expert on business projects and act as a key point of contact to support query resolution.

• Achieve the required targets set out by Head of Department / Exco/ Audit.

• Build strong relationships across all areas of the business.

• Assist with the preparation for meetings, focus groups and production of meeting materials.

What do you need to succeed?

Must-have

• Proven experience in financial planning.

• Knowledge of the advice and Financial Planning (FP) operational process and how it is used in financial planning.

• Good understanding of financial markets/risk management techniques/regulatory requirements.

• Experienced and competent at managing business projects and coordinating business initiatives in a structured manner.

• Numerate and able to define MI fit for purpose.

Nice-to-have

• Experience of business analysis or projects.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

12 SMITHFIELD STREET:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTContract (Fixed Term)Salaried2025-07-162025-07-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.