What is the opportunity?

In this role, you will support the Insurance sales support brokerage team by coaching and leading Sales Support Representatives and Insides Sales Representatives delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact to help achieve RBC’s strategic goal of being an innovative, client-focused provider of full suite of insurance solutions. You will also be accountable for ongoing coaching and development of staff, ensuring high level of employee capability and engagement through routines and the promotion of a collaborative team environment. You will inspire and empower our employees to achieve their full potential, demonstrating that best-in-class, easy access advice leads to the right solutions which will lead to strong business results.

What will you do?

• Lead the sales support team in delivering high-end client experience and advice to our Insurance Advisors and stakeholders.

• Consistently execute leadership and coaching routines to enable high performance and build capability and support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee

• Coach team ensuring they can effectively meet client needs with a full range of RBC Insurance products, services, and digital solutions by building skills and knowledge to leverage tools and other materials to support advice and recommendations

• Set clear, ambitious goals and behavioral expectations for the team members based on business priorities. Support employees in prioritizing work, defining outcomes and how success will be measured

• Collaborate with other leaders within Insurance to deliver an outstanding employee experience

• Represent RBC Insurance by acting as an ambassador for the business

• Accept escalations for cases and situations that your team need help, guidance or management involvement on to get resolved

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

• Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change

• Proven capability to lead change across a complex and dynamic environment

• Strong impact and influence capabilities

• Proven capability to work in a matrix management environment

Nice-to-have

• University degree or the equivalent

• Knowledge of other lines of business

• Life License (LLQP)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• RBCI software tools to boost your productivity

Job Skills

Coaching Others, Customer Service, Customer Service Management, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Interpersonal Relationships, Operational Delivery, Real Time Management, Team Management, Time Management

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉALMontréalCanada37.5Full timeINSURANCERegularSalaried2025-08-052025-08-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.