What's the opportunity?

You will manage production support activities for all major systems and related subsystems to ensure their integrity and resiliency. You will maintain a range of business applications and tools, and provide technical and change management support. You will ensure the maintenance and upkeep of the inventory of tools supported by the automation resiliency team.

What will you do?

• Provide efficient day-to-day level 2 and 3 support to critical Personal and Commercial Operations applications/tools, mainframe, data lake, and databases by applying hands-on technical expertise
• Troubleshoot production issues, determine and address root causes and manage applications' status, communication and application changes and experience with production deployments
• Partake in group meetings for problem solving, decision making and implementation planning, and partner with stakeholders across IT (i.e., Network Administrators, RBC IT, eSAM)
• Provide technical expertise, assist Development and QA teams during Projects execution and identify and implement opportunities for process automation
• Utilize management tools (JIRA, ServiceNow, MyMarketplace), track progress on tasks and resolve issues that arise in day-to-day running of automated process
• Responsible for maintaining the safety and soundness of PCO centralized data repository (SCON databases), and explore opportunities to reduce application infrastructure costs
• Monitor and measure the implementation status of enterprise data governance policies and standards including supporting the gap assessment and action planning process
• Manage relationship with all technology partners (E.g. T&O, DNA and GTI) to ensure timely response and tasks delivery, support existing processes and implement change requirements as part of a structured change control process

What do you need to succeed?

Must-have

• 3+ years of IT production support experience, and expertise in supporting business critical applications with advanced understanding of Applications and environment controls
• Professional analytical, planning, estimating, communication, presentation and leadership skills
• Proven project leadership experience and ability to coordinate with stakeholders and work with minimal supervision
• Advanced expertise in using Unix/Linux, Mainframe, Windows, SQL, Java, .Net, Python and VBA
• Knowledge of Hadoop infrastructure, Hive Database, Apache Spark, Linux administration, Jenkins, and UrbanCode
• Knowledge of virtual machine technology (VMware, HyperV etc.).
• Innate ability to take ownership and accountability for troubleshooting production issues, determining root causes and engaging proactively in applying long-term solutions
• Understanding of workflow based logic and the ability to understand a business process from a workflow diagram and to conceptualize it as an automated solution

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams
• Opportunities to take on progressively greater accountabilities

Job Skills

Apache Hadoop, Communication, Data Lake, Data Warehouse, Java, Leadership, Linux, Microsoft .NET, People Management, Problem Solving, Python (Programming Language), React.js, Software Product Design, Stakeholder Management, Structured Query Language (SQL), Unix, VBA Macro

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-08-182025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.