What is the Opportunity?

The Director, Communications will lead the internal and external communications strategies for the Personal Banking (PB) Chief Operating Officer (COO) and Customer Engagement & Data (CE&D) businesses within the Personal Bank. This role requires a proactive senior communicator who is a strategic thinker and storyteller, with a passion for delivering internal and external communications strategies that get results. The successful candidate will have a knack for leveraging their knowledge of the business to connect the dots, and an ability to see the bigger picture while building relationships with multiple stakeholders.

What will you do?

• Provide ongoing communications counsel and support to the EVP, Chief Operating Officer, PB and EVP, Customer Engagement & Data and their respective businesses.

• Lead the development and execution of external communications strategies for the businesses under the COO, including enterprise payments and solutions acceleration and innovation, and CE&D, ensuring a strong narrative and effective management of reputational risks.

• Lead the development of internal communication strategies to raise awareness of the COO and CE&D teams and leaders, and their work across PB and the enterprise.

• Work with the business to develop impactful and engaging employee events and town halls for both the COO and CE&D.

• Contribute to the success of RBC Brand, Marketing, Communications and Citizenship’s overarching goals, including instilling a strong ONE RBC culture.

What do you need to succeed?

• Proven track record as a respected strategic advisor to senior executives with success developing and executing integrated communication strategies that drive business outcomes.

• Undergraduate degree/post-graduate certificate or equivalent in communications, public relations, journalism or related field.

• 10+ years of strategic communications, PR or public affairs experience.

• Exceptional interpersonal skills with the ability to influence, negotiate and build consensus while navigating a large matrixed organization.

• Extensive internal communications, media relations, social media, and issues management experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Industry Knowledge, Internal Corporate Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Multi-Level Communication, Oral Communications, Organizational Communications, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2025-08-262025-09-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.