What is the opportunity?

Payments Transformation is a multi-year, transformational program within Enterprise Payments in the Personal Bank COO Office. In addition to managing the day to day industry affairs for RBC, our mandate also includes influencing and then integrating regulatory payment changes. Working with internal stakeholders, regulators, system operators and other FIs, we enhance our enterprise payment capabilities for a variety of payment types. Our role in the organization is unique reaching across consumers, businesses and institutional clients to improve the payment flows that occur every day. Primary external organizations include Payments Canada, CBA, SWIFT and Interac all of whom are drivers of change in Canada.

Our vision is to deliver innovative solutions which drive material, attributable and impactful business value using insight driven methods, aligned to RBC’s goals and objectives. Our group works beyond the traditional execution space, and supports businesses in their strategic decision making and solution design.

We’re on the lookout to have a high potential individual to join the team as a Director, Payments Transformation to drive client and business value through our exciting transformational program. We’re looking for someone who can think beyond the norm, connect the dots and provide leadership to the foundational business planning and ongoing monitoring that is required to ensure successful execution of the programs deliverables.

What will you do?

• Facilitates and influences the development of execution strategy through business insights and thought leadership, ensuring programs are aligned to business and segment strategies and outcomes are tied to measurable business value.

• Leads, directs and oversees activities on planning, delivery and implementation to ensure program strategic goals and objectives are accomplished within approved time frames, scope and budget.

• Leads the development and approval of Project Approval Request (PAR) for the program streams

• Uses insights and influence to ensure programs pivot, accelerate or stop to react to the changing environment

• Manages programs with high amount of value (benefit/cost), complexity and uncertainty/ambiguity; ensures resources are applied to areas of greatest impact and value

• Acts as a thought leader and provides insight-driven solutions to business problems in alignment to business/segment/organizational strategies

• Champions strong program communication including senior executive briefings

• Manages overall business program financials and tracks value for effective decision making

What do you need to succeed?

Must-have:

• 10+ years of experience leading programs with high level of value (benefit/cost), and very high level of complexity and uncertainty

• Undergraduate degree or equivalent experience

• Expert knowledge of payments

• Advanced knowledge of change management

• Advanced communication, presentation and facilitation skills

Nice-to-have:

• Strategy or Business Architecture experience

• PMP and/or PgMP certification

• Advanced knowledge of the industries that comprise the financial sector (banking, investment, insurance, trust)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with clients

Job Skills

Business Case Design, Critical Thinking, Knowledge Organization, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Services, Product Testing, Results-Oriented, Waterfall Model

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-08-272025-09-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.