What is the Opportunity?

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What Will You Do?

• Coordinates application support objectives in partnership with production support team, development team and business representatives.
• Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
• Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
• Participates in secondary tasks such as projects, change management, testing, DR, etc.
• Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.
• Responsible for application and trend reporting and analysis
• Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
• Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.

What you need to succeed?

Must have:

• 5+ years of experience in IT, Operations or Business Support area
• Successfully supported multiple applications simultaneously including at least one mission critical application
• Experience with incident management standards and practices including critical communication to business and IT stakeholders
• Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty.
• Working experience with scripting ideally in .NET and SQL.

• MS SQL, Windows server, UNIX, LINUX, OCP-KAFKA.

• Strong expertise in major incident handling and communication . Issue investigation skills.

Nice-to-have:

• Strong analytical and communication skills
• Background in Capital Markets or trading highly desired
• Microsoft SQL Server Reporting Services

• Monitoring tools (Dynatrace, Catchpoint, Aternity)

• Stonebranch

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• A world-class training program in financial services

#LI-POST

Job Skills

Applications Support, Change Management, Communication, Computer Operations, Information Technology (IT) Infrastructure, Microsoft .NET Development, Microsoft Windows Server, PagerDuty, Production Support, System Applications

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-09-252025-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.