WHAT IS THE OPPORTUNITY?

The End User Services organization is accountable for the ongoing design, delivery and operations of Personal Computing, Messaging & Productivity, Mobile Technologies, Virtual, Print & Fax, Service Desk & On-site Support and Self-Serve Automation. These services are utilized by employees of RBC, globally. The EUS Business Operations Strategy and Services team is looking to fill a Senior Business Analyst role within the team. This group specifically provides the business office oversight, delivery, governance, and client engagement as it relates to End User Services transformational initiatives. In this role, the Senior Business Analyst will be responsible for translating EUS, Business Office, and Project needs, processes and procedures into a workable system. This role will also be responsible for identifying and recommending best practices and continuous improvement ideas along with the ability to utilize Analysis techniques and gather requirements for End User Services Intake requests.

WHAT WILL YOU DO?

• Partner with IT peers such as PMO, Business Office, EUS Pillars, and T&O

• Skilled at utilizing a variety of documentation and analysis techniques

• Ability to manage solution scope & requirements, requirements traceability, maintain requirements for re-use and prepare requirements packages

• Identifying and recommending best practices and continuous improvement ideas related to the BA practice

• Recognizes and identifies potential areas where existing processes, policies, and procedures require change, or where new ones need to be developed

• Creates appropriate documentation for new and existing systems

• Works with support team managers to define and create dashboards and reports related to service data to identify trends,

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree

• Demonstrated ability in written and oral communication skills along with strong presentation skills.

• Strong organizational, Business Analysis, and time management capabilities.

• A strong understanding of technology and/or financial services industry.

• Deadline-driven and results-oriented; able to meet consistently high-

• quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

• Project Management Experience and Evolving AI awareness and capabilities to aid in process optimization

• Organizational Change Management and Jira compliance

• 5-7 Years work experience as a Business Analyst

• PBA - Professional in Business Analysis - Project Management Institute (PMI)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI – POST

#TechPJ

Job Skills

Business, Business Processes, Communication, Group Problem Solving, Information Technology Applications, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Waterfall Model

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-10-242025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.