Job Description

What is the opportunity?

In this role, you will ensure that all Estate ad Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, and First Time Right Processing and Quality Control in order to maximize Client experience. In addition, you will assist other RBC Investor & Treasury Services (I&TS) departments/teams in the resolution of Client issues in order to maximize Client Experience.

What will you do?

• Responsible for maintaining a high level of specialized knowledge related to Adjustment and estate processing within the Transaction Processing team
• Pre-screens Letters of Indemnity and complete trade corrections and fulfill cash/money movements, as applicable.
• Apply Quality Control procedures to ensure trades are adjusted, first time right.
• Monitor Gain/Loss Reports and complete Loss Invoices to reimburse Funds for losses incurred as a result of processing letters of indemnity.
• Update investor accounts by adding messages pertaining to notable actions which have occurred.
• Communicate effectively with both internal and external client groups
• Assist with the audit of adjusted transactions and departmental processes and procedures.
• Review Client procedures and suggest improvements to processes and procedures.
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various Microsoft Office application macros.

What do you need to succeed?

Must-have

• Experience within Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
• Sound knowledge of Error Corrections, Estates and compliance /regulation – including Registered Products
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Communicate effectively with both internal and external client groups
• Strong customer service skills
• Computer Literacy - Intermediate
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships
• Completion of IFIC Mutual Funds Operations Course
• Unitrax Recordkeeping System knowledge
• FundSERV knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Exposure to senior management in I&TS
• Working within a small team structure, with the opportunity to get involved in a broad variety of initiatives
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-18

Application Deadline:

2026-03-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.