What is the opportunity?

The Manager Payments is responsible for the payments processes for all AP regions served by Accounting Services. The role also serves as the first point of escalation between the Accounts Payable and business partners/business units for problem resolution for payment related issues. Acts as Payment COE Expert for client and partner issues, ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

• Leads a team responsible for the completion of payment transactions and processes
• Key relationship manager for payments processing and payment escalations between AP and the platform/region supported
• Key knowledge resource for all AP platforms/regions on all matters affecting payments processing.
• Responsible for the approval and issuance of material wire payments
• Responsible for the identification and resolution of complex payment issues and concerns at the first point of contact, taking a long-term perspective in addressing vendor/BU concerns by identifying root cause of issues and action plans to resolve.
• Responsible to partner with IT on any updates to Payment processes
• Responsible for the delivery of high-quality service to RBC partners, including adherence to agreed upon service levels.
• Apply appropriate escalation and communication processes within the team, ensuring alignment across Accounting Services.
• Reinforces a continuous improvement mindset in the team by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements.
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
• Ensures appropriate staff succession planning and resource allocation is inplace to provide undisrupted service to internal and external partners.
• This role is responsible to provide support documentation as it relates to SOPs around Payments
• Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and APG)
• Ensures Adherence and understanding of EOS results annually and completes action plans to support the bottom tier results
• Change management champion within the Team and the department.
• Collaborating to create an environment of open and effective discussions.

What do you need to succeed?

Must-have:

• Accounting background with relevant educational credentials.
• Progressive experience equivalent experience level in accounting field.
• Proven track record in fast-facing operational environments.
• Demonstrated ability to manage competitive priorities and deliver results under tight deadlines.
• Experience leading and developing accounting teams.

Nice-to-have:

• CPA designation.
• Experience working in financial institutions or banking sector in financial institutions.
• Public accounting firm experience.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Business, Business Units, Change Management, Collaborating, Continuous Improvement, Customer Service, Customer Service Management, Decision Making, Financial Processing, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Payment Handling, Problem Resolution, Process Efficiencies, Process Improvements, Risk Management, Service Levels, Time Management, Treasury Management

Additional Job Details

120 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-202026-03-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.