What is the opportunity?

As an Investigations Officer, you will provide exceptional service to resolve outstanding issues from settlements of Capital Markets FX and Money Market transactions, and settle compensation claims accordingly. You will maintain a good working relationship and professional approach with our Agent banks, internal and external clients, and use internal tools to action and resolve breaks.

What will you do?

• Ensure that quality service is provided and that the Bank is represented in a professional manner at all times.

• Demonstrate thoroughness and integrity in the investigation/compensation process ensuring strict adherence to Standing Orders and Terms and Conditions governing our accounts.

• Ensure that investigation cases are updated according to established procedures and guidelines

• All cases must be updated with latest emails, phone calls and SWIFT messages

• Identify opportunities to further streamline tasks and create efficiencies

• Develop good knowledge of Capital Markets products, and payment flows.

What you need to succeed?

Must-have

• Highly organized with a strong commitment to task and attention to detail.

• Ability to learn quickly and handle high volume.

• Computer proficiency in Microsoft Office (Excel, Word, Outlook, etc.)

• Ability to communicate effectively with people at various levels both internally and externally and at various levels of technical/business knowledge.

• Ability to perform well under pressure to multitask and reprioritize tasks as necessary and meet time sensitive deadlines.

• Flexible to work on occasional Statutory Holidays.

Nice-to-have

• Familiar with SWIFT payment processing (MX experience is an advantage)

• 1+ years of experience in investigations or in a banking operations/trading activity role.

• University degree or College Diploma or any equivalent combination of qualifications and/or experience

• Good understanding of Capital Markets and banking operations/trading activity

• Solid understanding of settlements or cash flows

• Ability to multitask in various systems environments and complete tasks independently.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Accounting, Case Investigations, Communication, Computer Literacy, Detail-Oriented, External Clients, Financial Investigations, High Volume Processing, Investigation Techniques, Learning Quickly, Multitasking, Organizing, Payment Handling, Professional Etiquette, Retail Investigations, Transaction Banking

Additional Job Details

90 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-02-232026-03-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.