What is the opportunity?

As part of the RBC ITSM Compliance & Regulatory team, the Director ensures universal and consistent adoption of ITSM practices within RBC and its group companies. Working with process owners and operations teams, they aim to achieve process consistency and data quality.

The Director will use their knowledge of ITSM data interpretation and communication skills to produce the required evidence when representing RBC to external regulators, audit teams, and risk groups. They will also lead the organization's compliance efforts and provide expertise on ITSM practices in alignment with enterprise policies, IT risk, and technology frameworks.

The Director manages activities through senior managers and managers and implements strategic plans and budgets.

What will you do?

• Lead one of two teams providing ITSM risk advisory services and support to Tech infrastructure.

• Support ITSM Operational risk controls that align with RBC standards, industry practices, and regulatory requirements.

• Ensure fair presentation of risk statements, findings, responses, and controls in ongoing reporting and escalate to senior management when necessary.

• Conduct periodic Quantitative Risk Assessments for ITSM Processes and components by analyzing Enterprise ITSM risk profiles, recommend and oversee risk mitigation processes, and communicate regular reviews to management.

• Foster a culture of issue self-identification and support partners in Risk Issue management processes.

• Build and manage relationships with stakeholders, team members, and other groups and collaborate with senior leaders to align Technology Infrastructure Initiatives.

• Develop and maintain methodologies to address global or local Regulatory/Audit requests relating to ITSM practices.

• Develop a deep understanding of operational data to demonstrate RBC ITSM compliance.

• Address identified gaps with respective groups and identify and address potential vulnerabilities and risks and develop resolution plans and preventive measures.

• Monitor initiatives, programs, and technologies for compliance with regulatory requirements.

• Provide risk advisory services to platform owners for audits and coordinate information gathering.

• Seek industry trends and knowledge to support effective risk management practices.

• Become a trusted advisor for ITSM Process Owners, Internal Risk teams, and TI Leadership.

What do you need to succeed?

Must-Have:

• Possess five or more years of experience in core IT operations services.

• Knowledge of IT Risk frameworks, methodologies, and industry standards related to ITSM and GRC Framework, including emerging trends and issues.

• Good understanding of key infrastructure and the associated risks.

• Excellent communication (verbal and written) skills, including relationship management, problem-solving, analytical, research, detail-oriented, and quantitative skills.

• Expertise in Information Security and Risk Management principles and practices.

• Bachelor’s degree in Engineering or Computer Science or equivalent Industry-recognized qualifications and certifications in Information Security and/or Risk Management (CISSP /CRISC/CISSP).

Nice to have:

• People management and leadership skills and Ability to influence senior management, risk groups, and operational teams.

• Have self-discipline and organization with proven time management skills.

• Previous experience in process ownership/governance and internal and external audits

• Possess deep knowledge of IT Operational practices and compliance across a Financial Institution

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success that is mutual.

• A progressive career path in technology risk management and cyber security risk management.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

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Job Skills

Compliance Oversight, Data Gathering Analysis, Governance Controls, IT Governance, ITIL Management, ITIL Service Operations, IT Service Management (ITSM), Long Term Planning, Management Process, People Management, Process Compliance, Process Management, Regulatory Compliance, Risk Management, Risk Management Strategies, Risk Mitigation Strategies, Strategic Thinking

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-252026-04-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.