What is the opportunity?

Cards & Loyalty (“C&L”) is seeking a seasoned business management leader to drive operational excellence, disciplined governance, and organizational effectiveness across the C&L business. Reporting to the Senior Director, Strategy & Business Management, you will work in close partnership with the C&L Senior Management Team (“SMT”) & Senior Leadership Team (“SLT”).

This role focuses on building and running the business management function— you will be the architect of how C&L executes, translating strategic priorities into disciplined operating cadences, clear accountability, and measurable outcomes. You will establish governance frameworks, manage critical business routines, coordinate cross-functional initiatives, and foster a culture of excellence and accountability. You will partner closely with business and cross-functional colleagues (e.g., finance, technology, operations, etc.) to ensure strategic initiatives are prioritized effectively, resourced appropriately, and executed with discipline.

As Director of Business Management, you will lead a high-performing team responsible for portfolio governance, business planning, initiative tracking, and organizational coordination. This is an opportunity to drive lasting organizational impact through operational excellence and disciplined execution.

What will you do?

Business Operations & Governance

• Run critical business management routines and governance forums (e.g., portfolio reviews, prioritization frameworks, funding allocation, outcome tracking)

• Oversee disciplined portfolio governance with clear prioritization frameworks, resource allocation models, and accountability mechanisms

• Manage the business planning cycle, including target-setting, resource planning, and performance monitoring

• Develop and maintain performance dashboards and leading indicators that connect strategic priorities to operational metrics

• Ensure transparent, data-driven decision-making across C&L leadership team

Cross-Functional Coordination & Execution

• Lead enterprise-wide business management coordination across C&L, Finance, Technology, Operations, and Digital partners

• Manage initiative sequencing and portfolio balance to optimize resource allocation and strategic impact

• Drive disciplined project governance, tracking progress against milestones and ensuring accountability

• Facilitate trade-off discussions and prioritization decisions among competing business needs

• Support critical business routines (e.g., quarterly business reviews, business portfolio assessments, budget planning)

Organizational Effectiveness & Planning

• Support planning routines, ensuring C&L has the right people, capabilities, and structure to execute on our strategy

• Support organizational design, career development, and succession planning initiatives

• Support SMT and SLT offsites and strategic planning sessions

• Coordinate cross-functional working groups and task forces on enterprise-wide initiatives

Team Leadership & Culture

• Build and lead a high-performing business management team with strong analytical, organizational, and coordination capabilities

• Foster a culture of operational excellence through effective team routines and engagement activities

• Elevate organizational culture through Town Halls, engagement committee activations, and employee development programs

• Mentor team members on business acumen, stakeholder management, and executive-level communication

• Drive continuous improvement in business management processes and tools

Strategic Alignment & Decision Support

• Provide proactive business management support and thought leadership to the Senior Director

• Translate strategic priorities and complex business dynamics into clear operating plans and execution roadmaps

• Ensure strategic initiatives are connected to execution, with clear owners, timelines, and dependencies

• Support executive decision-making through rigorous analysis and stakeholder alignment

What Do You Need to Succeed?

Must-Have:

• 7+ years of RBC experience in business management, operations, strategy, or related roles with proven ability to drive impact in a matrixed organization

• Demonstrated expertise in business planning, portfolio governance, and operating model design

• Strong process design and project management capabilities

• High professional maturity, emotional intelligence, and comfort navigating complexity and ambiguity

• Exceptional organizational and coordination skills with ability to manage multiple workstreams simultaneously

• Strong executive presence and demonstrated ability to influence across all organizational levels

• Experience designing and implementing business management functions or governance frameworks

• Collaborative work style with excellent interpersonal and stakeholder management skills

• Strong written and oral communication skills with ability to create compelling, clear narratives

• Strong technical proficiency (PowerPoint, Excel, Word) and business acumen

• Proven people leadership and team-building capabilities

• Active listener who respectfully challenges, negotiates, and drives outcomes with a OneRBC approach

Nice-to-Have:

• Deep knowledge of C&L business and operating model

• Familiarity with Personal Banking systems and tools (e.g., Planview, MIS, Tableau)

• Background in finance, operations, or technology transformation

• Project and program management certification or advanced training

• Experience running enterprise-wide business planning or budgeting cycles

What's in It for You?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Shape how a major business operates and executes at enterprise scale

• Build and develop a high-performing business management team

• Work directly with senior leadership and influence critical business decisions

• Exposure to complex cross-functional initiatives and enterprise partnerships

• Opportunity to establish business management best practices and drive organizational excellence

• Career advancement and skill development in a progressive, high-performing environment

• Make a meaningful difference in organizational effectiveness and business outcomes

Job Skills

Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Project Administration, Resource Coordination, Time Management, Waterfall Model

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-262026-04-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.