Requisition ID: 252613

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Global Wealth Engineering Technology team is seeking an experienced Business Systems Analyst (BSA) to play a critical role in shaping end-to-end business journeys and translating complex business needs into clear, actionable requirements. This role is focused on deep business understanding, story and journey mapping, and stakeholder alignment, ensuring solutions are designed around real user needs and deliver measurable business value. You will work closely with business leaders, product partners, and delivery teams to define the “why” and “what” behind initiatives, while partnering with technical Business Analysts and engineering teams to bring those outcomes to life.

Is this role right for you? In this role you will:

• Lead discovery activities to understand business objectives, user needs, and pain points across wealth management journeys
• Create and maintain end-to-end customer and advisor journey maps that highlight opportunities, dependencies, and value drivers
• Decompose complex business problems into clear themes, epics, and user stories with well-defined acceptance criteria
• Facilitate story-mapping workshops to align stakeholders on scope, sequencing, and incremental value delivery
• Translate business outcomes into structured functional requirements, user stories, and process flows
• Ensure requirements remain aligned to strategic objectives throughout delivery
• Act as a trusted partner to business stakeholders, product owners, and leadership teams
• Lead working sessions, design discussions, and decision forums to drive alignment and clarity
• Clearly communicate trade-offs, impacts, and dependencies in business terms
• Analyze existing business processes to identify inefficiencies, risks, and improvement opportunities
• Support the design of future-state processes that improve client, advisor, and operational experiences
• Contribute to change management by ensuring business readiness, clear documentation, and stakeholder buy-in
• Partner with technical analysts and delivery teams to ensure business intent is accurately reflected in solutions
• Support incident and production issue discussions by providing business context, impact assessment, and prioritization input
• Assist in identifying recurring issues and opportunities for process or experience improvements

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a Business Systems Analyst or Business Analyst in complex, enterprise environments
• A solid understanding of wealth management, financial services, or regulated industries is preferred
• Proven experience with customer journey mapping, story mapping, and value driven backlog design
• An ability to think holistically across channels, systems, and user personas
• The ability to break down ambiguous problems into structured insights and actionable outcomes
• Strong critical thinking with a focus on delivering business value
• Excellent written and verbal communication skills, with the ability to tailor messages to executive and operational audiences
• Experience facilitating workshops, working sessions, and cross-functional discussions
• Experience working in Agile / Scrum environments
• The ability to partner with technology teams while remaining grounded in business outcomes rather than technical implementation

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.