Overview As a District Operator, you’ll play a critical role in driving operational excellence, business performance, and an industry-leading customer and employee experience across your district. You’ll lead and develop Store Leadership teams, build strong partnerships across the organization, and translate business strategies into meaningful results at the store level. You’ll be accountable for the overall performance of your district, including sales, profitability, people development, customer experience, compliance, and community engagement. Through strong leadership, collaboration, and a customer-first mindset, you’ll empower teams to deliver on our brand promise and achieve our business goals. Here’s where you’ll have an impact: Drive employee engagement and industry-leading customer experience within the district Execute safety practices in collaboration with Integrated Health Management and Food Safety teamsCollaborate regularly with Manager Operations team, Merchandising, Customer Engagement/Experience to establish merchandising and customer experience strategiesCollaborate regularly with Operations Standards and Planning (Business Development) on Franchisee relationsPartner with Human Resources, Learning & Development, Change and other lines of business to support effectively lead people and their developmentCollaborate and liaise with all lines of business that effect retail to drive effective programs and processesCoach, develop and empower their teamsReview employee and customer engagement results and develop overall action plans, and coach according to market insightsInspire a positive, customer-oriented culture and develop customer service KPIs Lead Store Leadership teams and oversee store management development Oversee stores life cycle including selection, training, performance management, and compensationOwn succession planning performance Own district team strategy Build strategy that aligns with functional strategyDevelop Key Performance Indicators (KPIs) to measure successCommunicate with leader/team to provide KPI and strategy updates Lead district external compliance and implementation of industry-leading store standards Own implementation of external compliance including Integrated Health Management and Food Safety regulationsOwn the execution of internal programs to drive store, product, labour and customer service standards Oversee community involvement and brand advocacy within the district Drive implementation of Corporate Social Responsibility initiatives and district involvement in the community Own district Income/Profit & Loss and drive performance to meet targets Own development of district business plans to drive sales/business growthLead capital projectsOversee plan vs. actual performance What you bring to the table: An undergraduate degree and a minimum of 10 years of relevant experienceMinimum of three years’ experience as a Store Manager or equivalent leadership experienceStrong, well-rounded knowledge of store operations and the ability to translate operational priorities into business resultsStrong understanding of business processes, tools, and performance management practicesKnowledge of union contracts and experience working within unionized environmentsUnderstanding of franchise business models and the ability to build effective relationships with FranchiseesThorough knowledge of company policies, procedures, and operational standardsProven ability to lead, coach, develop, and empower high-performing teamsStrong business acumen, with experience using KPIs, financial results, and market insights to identify opportunities and drive performanceDemonstrated ability to build and execute strategic business plans in a multi-store or district environmentStrong communication, collaboration, and relationship-building skills, with the ability to influence across multiple lines of businessAbility to navigate change, prioritize competing demands, and effectively translate organizational strategy into actionProficiency in Microsoft Office Suite and business reporting toolsMust have a valid driver’s license #LI-Hybrid #LI-LM1