You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Claims Assistant acts under the general supervision of a Senior Manager, Integrated Absence & STD. The role will provide support to the Case Specialists managing claims including FMLA, PFL, ADA and/or other leave programs in conjunctions with Short Term Disability (STD) benefits.

How you will contribute:

· Coordinating coverage for analysts during PTO

· Claim assignments for incoming new claims

· Requesting medical records through an online portal

· Mailing of letters

· Follow up calls to doctors’ offices to confirm treatment

· Faxing and emailing of correspondence to vendors and doctors’ offices and other disability claim documents

· Handles other administrative functions including but not limited to; special mailings, filing, printing files, etc.

· Establishes excellent relationship with claim organization

· Maintains high level of customer service with internal and external customers

What you will bring with you:

· Proficient with Windows and Microsoft application (MS Excel, MS Word, MS PowerPoint)

· Ability to easily learn new computer programs/systems

· Ability to multitask within multiple programs/systems

· Work and solve problems on one’s own

· Ability to work on one’s own or part of a team

· Strong written and verbal communication skills

· Time management skills

· Good organization skills and attention to detail

· Ability to adapt to changes accordingly as the position develops and changes with the needs of the business

Required Education and Experience:

· 1+ years of experience in professional administrative role required.

· Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems

Required Minimum Internet Speed:

Download: 30 Mbps or higher

Upload: 15 Mbps or higher

Latency/Ping: The lower the better but at ideally below 50ms

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work® Certified in Canada and the U.S.

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $41,700 – 56,300 annually

• Central region: $43,900 – 59,300 annually

• Northern region: $47,000 – 63,500 annually

If you are a Colorado resident, the salary range for this position is $39,700 – 53,600 annually.

If you are a New York resident, the salary range for this position is $47,000 – 63,500 annually.

If you are Washington resident, the salary range for this position is $43,900 – 59,300 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Claims - Life & Disability12/08/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.