You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The BE consultant will partner with teams to design and deliver evidence-based products, services, content, and experiences that accelerate and increase their impact. You will maintain and build relationships with key stakeholders and apply BE principles to help achieve business objectives and create experiences Clients love. In this role, you’ll have the opportunity to shape our growing BE practice, support and lead behavioral science research, and promote the application of behavioral insights across Sun Life. This is a maternity leave contract role.

What will you do?

Research and Intervention Development

• Conduct rapid literature reviews
• Share meaningful research insights and recommendations with internal audiences
• Apply behavioral science concepts and methods to solve Client and business challenges
• Incorporate BE principles into Client-facing materials and experiences (e.g., communications, user flows, etc.)
• Conduct and analyze low-risk, high-impact BE experiments

Consultation and Support

• Provide subject matter expertise in applying behavioural insights to enhance client experiences
• Support teams across the Client Experience Office in making behaviourally-informed decisions backed by research
• Liaise closely with cross-functional team members and leaders to provide guidance on BE applications

Development of BE Centre of Excellence

• Monitor internal tests, collect data and pull together results to create meaningful reports for diverse audiences across the organization
• Develop behavioural science training materials and help deliver training
• Produce data visualization, such as infographics & dashboards to communicate insights
• Contribute to capacity building efforts and support continued evolution of the BE practice at Sun Life

What do you need to succeed?

• Strong understanding and familiarity with key behavioral science/economics concepts and academic literature
• Strong research and analysis skills, with a demonstrated ability to integrate primary and secondary information to derive behavioural insights
• Experience designing, implementing, and analyzing behavioral science research (qualitative or quantitative)
• Superior organizational, project and time management skills with strong attention to detail and deadlines
• Ability to work independently and collaboratively, productively engaging with others at all levels
• Demonstrated interpersonal skills in working with a variety of people and ability to educate, influence, negotiate across different level of stakeholders across the organization
• Demonstrated facilitation skills, with experience leading workshops and working teams
• Strong written and verbal communication skills and ability to synthesize and communicate complex information to various audiences in an engaging and compelling way
• Growth and learning mindset to keep up to date with latest research and insights, and continually update our thinking in the face of new evidence

What will be nice to have?

• Experience applying behavioral science to communications, products, services, or user experiences
• Familiarity with user research methodologies like interviews, surveys, usability testing
• Experience designing experiments and conducting relevant analyses on collected data (e.g., regression analysis, descriptive analysis)
• Experience developing training, tooling, and other scalable capabilities
• Graphic and/or visual design skills

What’s in it for you?

• Competitive salary and bonus structure influenced by market range date.
• Pension, stock, and savings programs to help build and enhance your future financial security.
• An environment of continuous learning and improvement.
• Flexible hours and work from home options.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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