You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As an important member of the Sun Life Canada Chief Risk Officer’s team, this role reports to the Director, Operational Risk who reports to the AVP, Risk Management. The team is responsible for the overall integrity of the operational risk management function across Canada, ensuring that these functions operate in compliance with the Enterprise Risk Management Framework, associated Policies and Operating Guidelines that allow Sun Life Canada to effectively comply with external regulatory requirements.

The role of the Senior Operational Risk Analyst, Operational Risk Management for Sun Life Canada is a second line of defense function. The incumbent is expected to provide risk expertise, and effective input, advice, oversight, and challenge of select operational risk programs. In doing so, the incumbent will need to effectively partner with Corporate Risk teams and the first line of defense Risk Center of Excellence (CoE) to support, while effectively challenging, the Business Unit Risk Owners in the management of Risk.

What will you do?

​Acting as the key person supporting Canada Risk’s Operational Risk Directors for a select combination of risk programs, activities, and functions. These will change from time-to-time and could include (but are not limited to) a sub-set of the following:

• Supporting the second line responsibilities associated with various aspects of Canada’s Operational Risk management program including but is not limited to Third Party Risk Management, Model and Business Computing Tools Risk Management, Key Risk Management, Key Risk Indicators (KRIs), Risk and Control Self Assessments (RCSAs), Policy Non-Compliances (PNCs), and Operational Risk Events (OREs).

• Supporting the roll-out and transition plans for new or changed Risk policy requirements including contributing to the feedback cycle with Corporate policy owners, and maintenance of programs to enable first line risk owners to effectively meet policy requirements.

• Supporting Canada Risk during the implementation of Enterprise Internal Risk Management systems including design, testing, training and implementation.

• Delivering effective presentations/communications to the Risk CoE through various forums to enable first line risk teams consistently and effectively comply with Risk policy requirements.

• Leveraging technology to provide insights through the development of reports, redesigning processes, project planning, and presentations.

• Supporting quarter end reporting processes including review and effective challenge of first line submissions.

• Ensuring processes are efficient, accurately operated, clearly documented and communicated.

• Maintaining, updating and monitoring risk tools (SharePoint and Group Mail) enabling effective and efficient interactions with users including accountability and ownership over the administration of access, periodic access reviews and effective records management.

Demonstrate ownership of the programs and processes that you support through:

• Facilitating effective second line monitoring and challenge while working directly with the Risk Centre of Excellence (CoE) and other partners

• Knowledge of the business, partners, processes, and customers you support in the development of lean processes, efficient tools, and effective reporting

• In partnership with Corporate program owners, the Risk CoE, and first line risk owners, you will contribute to maintaining select risk management programs

• Continuously improving outcomes in the areas you operate

What do you need to succeed?

The foundation for success.

• Positive attitude, strong intrinsic motivation, a natural willingness to support the team, and a proven ability to develop and cultivate strong business relationships

• Confident verbal and written communication skills with proven success in presenting to various levels of management

• Ability to successfully influence change effectively as a participant in a project

• Ability to effectively challenge peers and various levels of management

• Demonstrated ability to develop and execute innovative practical solutions to drive change

• Experience in the financial services industry with working knowledge of related risk frameworks

• Minimum two years of experience in risk management or related functions (e.g. Compliance, Finance, Audit) with a possible certification in risk management

• Strong working knowledge and hands on experience with MS Office products with a history of continuous improvement

• Working knowledge with hands-on experience in tool and process automation, for example, Excel automation and SharePoint functionality

• University degree or equivalent experience

• Successful experience interpreting policy and/or regulatory requirements that lead to the execution of effective processes that support and enable policy compliance

• Knowledge of the insurance, wealth and health industry products, distribution, and service

• Experience/knowledge in Risk Management, Operational Risk, Audit, Compliance, Finance

• Familiarity and experience with SharePoint, Tableau, Archer, ServiceNow, Fusion, Ariba

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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