You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the company

The Cloud Centre of Excellence (CCoE) team enables Sun Life's pivot toward cloud computing by building cloud capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the Cloud Operations team's mandate is to operationalize and deliver cloud services, as well as their underpinning governance and management processes.

About the role

The Cloud Solution Analyst role is to install, administer and optimize cloud based solutions and related cloud components (IaaS and PaaS). This includes ensuring the availability of cloud services, configuring new implementations using automation solutions, and implementing processes and procedures for ongoing management of the cloud environment.

As with many IT services, there is an expectation of availability off hours for client impacting changes or troubleshooting activities; Sun Life is a global operation and therefore requires 24x7 support.

What you will do

Operational health of all services managed by Cloud Delivery and Operations - 65%

• Operational support & incident resolution activities
• Respond to escalated incidents / events notifications in regard to deployed cloud services as required.
• Participate in key process improvements as they relate to the cloud environment.
• Perform cloud system configuration and management, implement maintenance fixes, and vendor-supplied patches.
• Recommend and execute modifications to cloud environment in order to improve efficiency, reliability, and performance.
• Monitor and test system performance and provide performance statistics and reports through supported automation tools
• Reporting includes but not limited to Performance/Capacity/Governance, & Monitoring of Cloud Services
• Participate in the operation of key controls
• Ensure consumer of clouds services is in adherence / compliance with established cloud processes by Cloud Operations
• Develop and maintain cloud environment documentations
• Respond to Help Desk service requests and incidents for deployed cloud resources.
• Support the development of Service Improvement Plans to avoid repeat problems and proactively address operational problems and service degradations before they occur.
• Share the responsibility of 7X24 rotational on-call duties, incident support and disaster recovery support.
• Assist in the development and implementation of policies, procedures, and technologies to ensure adherence to cloud security & directives

Delivery of Cloud solutions – 30%

• Understand and work with Amazon Web Services (AWS) Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)
• Build cloud based services and solutions based on defined patterns.
• Work closely with other team members, technical/team leads, management, specialized IT areas and application support teams to ensure that solutions are built to deliver availability, reliability, and scalability.
• Prioritize and respond to service requests as appropriate.
• Ensure that solutions we deliver are compliant with all operational and security standards, directives and policies.
• Implement and operationalize new cloud services.
• Develop scripts and functions to support internal processes and improve system performance.
• Define, document and implement consistent standards and procedures.

Business Continuity & Disaster Recovery -5%

• Support the development of disaster recovery test plans for cloud services as required and participate in exercises.

What you need to succeed:

• University level degree in Computer Science, Mathematics, Science or a related technology field.
• 3 years of relevant work experience in cloud solution administration in an enterprise environment.
• Experience in DevOps environments and the use of automation to deliver business value.
• 3 years of relevant work experience with Amazon Web Services (AWS) environment.

Preferred Skills

• Excellent verbal and written communication skills
• Curious, adaptive, collaborative, innovative, & growth mindset
• Demonstrated ability to work in a team, preferably with exposure to Scrum or KANBAN frameworks.
• Ability to facilitate troubleshooting responses in a timely fashion to the business need.
• Knowledge of ITIL-V3 best practices & service methodologies – not limited to … change management processes, enterprise IT & software asset management life-cycles.

Knowledge of Technologies:

• Scripting & Automation: Ansible, GIT/BitBucket, Powershell, Bash, Phyton, Nice to haves (Jenkins, Chef, Puppet, CDD, Artifactory)
• Infrastructure as Code (IaC) - Terraform, AWS CloudFormation

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

Requirement of the role:

• As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date
• Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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