You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a client-centric leader who has a passion to deliver an exceptional client service? Do you thrive when problem solving and looking for continuous improvement opportunities?

If so, then consider joining the Group Benefits Administration Leadership Team as Director, Group Benefits Administration. This role is responsible for providing strategic and operational leadership, delivering client service excellence, and driving our transformation agenda forward.

The specific mandate is to lead three areas within GB Administration:

• Plan Set-up and Maintenance teams who ensure claims payment, billing and administration systems are coded timely and accurately while evolving the digital capability to become more flexible and responsive to market, legislative and business demands.
• Workflow team which triages requests into GB Administration and routes them to the appropriate teams for handling.
• Client Problem Resolution which includes our Client Service Leads and Sponsor Advocacy who focus on effective and timely action to resolve client problems and drive continuous improvement throughout GB Administration. They help ensure we’re delivering the best possible outcomes for our clients.

What will you do?

• Develop, execute, and oversee OKR’s (Objectives, Key Results) to achieve business goals.
• Achieve operational targets in a cost-effective manner.
• Find efficiencies to reinvest in advancing the digital evolution.
• Manage large complex clients with unique service requirements.
• Lead/coach/develop a diverse, talented, and highly engaged team in multiple sites focused on delivering business results.
• Foster a work environment that values people and encourages participation, learning and empowerment in alignment with our brand.
• Develop, implement, maintain, and monitor internal controls and governance for all operations including business processes, reporting and compliance to ensure achievement of objectives.

What do you need to Succeed?

• An experienced leader with the ability to motivate and inspire the team to deliver excellent results.
• A track-record of leading change successfully.
• Proven skills in creating a vision and roadmap while showing results quickly.
• Excellent relationship management and collaboration skills.
• Ability to use data to support effective decision making.
• Strong leadership skills with ability to navigate complex and rapidly changing environments.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

​ What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

105,000/105 000 - 180,000/180 000

Job Category:

Customer Service / Operations

Posting End Date:

23/06/2025