You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Manager, Back Office Operations leads the Data Integrity, Settlements, and SVi‑App Support teams within Dealer Operations. Reporting to the Director, Dealer Business Solutions and Back Office Operations, this role is accountable for the delivery, scalability, and continuous improvement of critical back‑office services supporting advisors, clients, and internal partners across Canada.

Responsibilities:

-Build and support a strong collaborative team culture and the processes to consistently deliver excellent service for our Clients, Advisors and Operational Partners

-Manage the day-to-day execution of service from the various back-office teams

-Manage the design and delivery of process improvements to many levels of the organisation. This includes overseeing effective knowledge and change management efforts.

-Build strong relationships with Advisors and Field Leaders across the country, to both understand opportunities for improvement and to gain the credibility to influence change across the business.

-Build very strong relationships with various internal partners, including IT/Platform, Accounting, Product, Compliance, and Operations teams.

-As a part of the SLFISI management team, you will contribute to our overall strategy setting, initiative planning and prioritization work.

-Use data and analytics to gain insights that will help teams deliver and increase scalability to support growth opportunities.

Preferred skills and qualifications:

-5 or more years of experience in the Canadian investment industry, including experience with financial advisory practices. - knowledge of regulatory and advisor-based business models

- Knowledge of regulatory environment and advisor‑based business models

- People leadership experience in a complex operations environment

- Strong stakeholder management and communication skills

- Demonstrated ability to lead change and continuous improvement initiatives

-Never satisfied with the status quo, you always think there is a better solution

-Developed ability to think strategically and execute tactically, including using data-driven decision-making and the willingness to roll up your sleeves to get the job done

-As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Why join Sun Life:

-Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

-A friendly, collaborative and inclusive culture

-A collaborative and interactive team environment

-Being part of our journey in developing the next greatest digital experience

-Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Sales - Distribution Support

Posting End Date:

11/04/2026