You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are looking for an experienced Group Benefits Service Representative to join the largest Health Benefit insurer in Canada! In this role, you will be responsible for servicing an in-force block of business as well as participating in the acquisition and installation of new business.

You will also participate in project related activities to support client and region goals.

Accountabilities:

• Arrange service calls with clients and meet face-to-face to discuss and promote Sun Life group benefit products & services

• Ability to build positive client relationships

• Train and update Plan Administrators, Plan Members and Advisors on our E-Services

• Train and update Plan Administrators and Advisors on our Administrative Practices

• Prepare for and participate in employee presentations, meetings and benefit fairs

• Understand client wants and needs and take action to meet and exceed them

• Provide on-going support to Plan Administrators; actively finding solutions to issues

• Prepare revisions for plan design changes and implement new plan design changes

• Manage target dates with clients and Advisors with respect to plan design changes

• Participate in finalist presentations

• Work closely with Implementation Team and new clients during the implementation process to successfully install new business

• Build strong working relationships with other business and operational areas of Group Benefits

• Share ideas with team members that could improve service delivery and processes

Skills:

• Customer service skills

• Ability to build strong working relationships

• Communication skills (both written and verbal)

• Problem solving skills

• Negotiation skills

• Knowledge of Group Benefits products and services

• High Level understanding of the new sale and renewal process

• Acquiring Leadership abilities

• Project management skills

• Ability to work independently

• Driving is required: a valid driver's licence and access to a car are essential

Qualifications:

• Post- secondary education and a minimum of 5 years group insurance experience

• Strong working knowledge of MS EXCEL, Powerpoint, & WORD

Working conditions:

• Agile work environment in state of the art building

• Permanent opportunity with a competitive salary

• Leading health and wellness benefits

• 3 weeks of vacation

• Work for a well-known international Insurance and financial company

• Excellent corporate culture with high engagement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

60,000/60 000 - 97,000/97 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

15/04/2026